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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director Banquet Operations

Germany, Frankfurt · Job Posted March 21, 2026
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Job Description

Two brands, one workplace full of event energy: At the Sheraton & Marriott Frankfurt Airport Hotel, we bring hundreds of events to life every year - from exclusive board meetings to large international conferences. As Director of Banquet Operations (m/f/d), you lead end-to-end banquet & event operations across all function spaces- hands-on and on the floor, visible to guests and teams, and accountable for quality, guest satisfaction, and financial results. Ideal for a seasoned banquet professional ready for the next step in a high‑volume, international setting.

Job Responsibility

  • Manage Banquet Operations: Forecast and project departmental supply needs (e.g., china, glass, silver, buffet presentations, props)
  • Apply relevant laws and regulations for events
  • ensure HACCP compliance
  • Control banquet beverage costs using “Use” records
  • manage perpetual beverage inventory
  • Ensure accurate customer billing and precise BEO execution
  • Coordinate flawlessly throughout each event
  • attend pre-/post-con meetings
  • Keep function spaces and back-of-house areas clean and maintained
  • ensure furniture & equipment care and inventories per corporate guidelines
  • Lead the Banquet Team: Lead shifts and actively participate in service - visible, pace-setting leadership
  • Run daily/weekly line-ups to review upcoming events and prevent service challenges
  • Embed guest satisfaction in team meetings and drive continuous improvement
  • Manage and develop a team of approx. 18 (incl. Banquet Reception / Meeting Concierge): goals, briefings & monthly meetings, coaching, and performance reviews
  • Drive Profitability: Build lasting relationships with groups to drive repeat business and growth
  • Plan staffing to forecast and service standards
  • manage controllable expenses (beverage, labour, equipment, externals)
  • protect assets and report accurately and on time
  • Deliver Exceptional Service: Anticipate guest needs and respond promptly
  • be the on-site host for planners and VIPs
  • Resolve issues and complaints professionally with thorough follow-up
  • empower associates to deliver excellent service
  • Raise service performance via SOP optimisation and continuous process improvement
  • Administrative Excellence: Maintain daily reports and KPIs
  • standardise workflows and ensure consistent documentation
  • Partner closely with Culinary, Stewarding, Engineering/AV, Housekeeping, Front Office and 3rd-party event partners
  • facilitate smooth cross-functional collaboration

Requirements

  • Vocational training/degree in hospitality/events
  • Several years’ leadership experience in banquet/event operations
  • OPERA proficiency (essential)
  • Confident with MS Office and event/POS systems
  • Proven track record with large-scale events (800+ pax)
  • Strong leadership, decision-making, and problem-solving - especially under time pressure
  • Solid knowledge of banquet & service standards, room/table setups, food & wine pairings, and upselling
  • Excellent German and English
  • Polished, professional demeanour
  • Highly organised, detail-oriented, resilient & flexible (evenings, weekends, holidays)
  • Comfortable with extended standing/walking and light lifting

What we offer

  • Personalised onboarding program
  • Staff accommodation subject to availability
  • A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
  • Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
  • Numerous employee events and team-building activities to strengthen our “Team Spirit”
  • Holiday and Christmas bonuses
  • Discounted parking
  • Travel cost subsidies
  • Appreciation rewards
  • Employee referral program
  • Discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
  • Various wellbeing and (mental) health offerings
  • Serve360 initiatives
  • Healthy meals in our staff restaurant
  • Many opportunities for social engagement
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