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Director, Baked Goods

United States of America, Charlotte · Job Posted May 04, 2026
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Job Description

The Director of Foodservice, Baked Goods is responsible for driving sales, margin, and guest satisfaction across assigned foodservice categories through a customer-led, data-driven strategy. This role owns category strategy, assortment, pricing, promotions, supplier partnerships, and in-store execution in close partnership with U.S. Business Units and cross-functional teams. The Director manages category P&L performance, ensures food safety and quality standards, and accelerates innovation and continuous improvement by building scalable tools, processes, and reporting that enable consistent execution across U.S. markets. As a people and process leader with direct reports, the Director develops talent, sets clear expectations, and drives efficient, standardized ways of working that create value for the company. Also, any additional duties as assigned.

Job Responsibility

  • Drive sales, margin, and guest satisfaction across assigned foodservice categories
  • Own category strategy, assortment, pricing, promotions, supplier partnerships, and in-store execution
  • Manage category P&L performance, ensure food safety and quality standards, and accelerate innovation and continuous improvement
  • Lead, coach, and develop direct reports
  • Build and manage strategic supplier relationships including negotiations and joint business plans
  • Deploy simple, scalable execution standards and tools
  • Conduct store visits to validate execution and identify opportunities
  • Ensure food safety, QA, and regulatory compliance across all categories

Requirements

  • 7+ years of progressive experience in foodservice, category management, merchandising, or operations
  • Strong analytical and financial acumen with P&L ownership
  • Experience and/or professional training in vendor negotiations
  • Proven cross-functional leadership and communication skills
  • Experience in fresh or prepared foods
  • Advanced Excel, PowerPoint, and reporting tools

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