Director, AWS Acceleration Lead Job at NTT DATA (New York)

Job Description

The Director, AWS Acceleration Lead at NTT DATA is a pivotal leadership role focused on driving innovation and optimizing service delivery through data analysis and performance management. The ideal candidate will possess significant experience in IT service operations and people management, along with strong communication and relationship-building skills. A bachelor's degree in Business Management or Information Technology is required, and ITIL v3 Foundation certification is essential. This hybrid position offers an opportunity to make a substantial impact in a collaborative environment.

Job Responsibility

Builds and implements strategies that introduces innovation
Drives optimization through identifying continual service improvement initiatives by mining process performance data
Focuses on innovation strategies to reduce cost and improve efficiencies
Improves end user digital experience by contributing to ticket deflection and zero touch automations
Ensures that the company's delivery remains comparable to industry leaders through benchmarking and process reviews
Identifies and mitigates risks that will impact the business
Aligns and enhances the SIAM model as deployed in the Digital Office
Assists the delivery organization to make correct business decisions to achieve their objectives through the provision of narratives developed through detailed analysis of performance data
Ensures consistency in meeting the agreed deliverables across the team
Ensures accuracy and timeliness of reporting. This is achieved through having a data-oriented approach to the reporting
Creates documentation to support initiatives and drive them to completion. (e.g. onboarding)
Identifies training needs within the team and be able to coach team members to ensure they meet their deliverables
Be responsible for recruitment, performance and training / development of members within the team

Requirements

Significant client service orientation and impeccable relationship building skills
Ability to multi-task and prioritize with great attention to detail
Excellent communication skills and documentation skills
Significant client liaison and facilitation skills
Execution focused, with the ability to train processes and identify improvements required in relevant processes
Significant ability to manage and track multiple streams of activities with ease
Significant ability to work across teams/regions/divisions
Demonstrates Control, Command and Confidence in situations naturally, has the ability to manage bridge participants effectively
Ability to remain calm and focused under extremely stressful situations
Significant management and leadership abilities
Bachelor's degree or equivalent in Business Management / Information Technology or related field
ITIL v3 Foundation certification with a minimum of 2 Intermediate certifications
Significant experience in Information Technology
Significant experience gained with an Information Technology Service Operations environment
Significant experience working within a Service Desk/NOC environment
Significant people management experience gained within a similar role

NTT DATA - All Job Offers

Select Country

Director, AWS Acceleration Lead

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Director, AWS Acceleration Lead

Director, Enterprise Architecture & Engineering Acceleration

Director, Enterprise Architecture & Engineering Acceleration

Director of Financial Services, Industry Lead

Director of Financial Services, Industry Lead

Head of Application Security Program & Governance, Director

Strategic Account Director

Director, Generative AI Experience Engineering

Director, Site Reliability Engineering

Our AI answers in your language