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Director, AWS Acceleration Lead

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NTT DATA

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Location:
United States of America , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Director, AWS Acceleration Lead at NTT DATA is a pivotal leadership role focused on driving innovation and optimizing service delivery through data analysis and performance management. The ideal candidate will possess significant experience in IT service operations and people management, along with strong communication and relationship-building skills. A bachelor's degree in Business Management or Information Technology is required, and ITIL v3 Foundation certification is essential. This hybrid position offers an opportunity to make a substantial impact in a collaborative environment.

Job Responsibility:

  • Builds and implements strategies that introduces innovation
  • Drives optimization through identifying continual service improvement initiatives by mining process performance data
  • Focuses on innovation strategies to reduce cost and improve efficiencies
  • Improves end user digital experience by contributing to ticket deflection and zero touch automations
  • Ensures that the company's delivery remains comparable to industry leaders through benchmarking and process reviews
  • Identifies and mitigates risks that will impact the business
  • Aligns and enhances the SIAM model as deployed in the Digital Office
  • Assists the delivery organization to make correct business decisions to achieve their objectives through the provision of narratives developed through detailed analysis of performance data
  • Ensures consistency in meeting the agreed deliverables across the team
  • Ensures accuracy and timeliness of reporting. This is achieved through having a data-oriented approach to the reporting
  • Creates documentation to support initiatives and drive them to completion. (e.g. onboarding)
  • Identifies training needs within the team and be able to coach team members to ensure they meet their deliverables
  • Be responsible for recruitment, performance and training / development of members within the team

Requirements:

  • Significant client service orientation and impeccable relationship building skills
  • Ability to multi-task and prioritize with great attention to detail
  • Excellent communication skills and documentation skills
  • Significant client liaison and facilitation skills
  • Execution focused, with the ability to train processes and identify improvements required in relevant processes
  • Significant ability to manage and track multiple streams of activities with ease
  • Significant ability to work across teams/regions/divisions
  • Demonstrates Control, Command and Confidence in situations naturally, has the ability to manage bridge participants effectively
  • Ability to remain calm and focused under extremely stressful situations
  • Significant management and leadership abilities
  • Bachelor's degree or equivalent in Business Management / Information Technology or related field
  • ITIL v3 Foundation certification with a minimum of 2 Intermediate certifications
  • Significant experience in Information Technology
  • Significant experience gained with an Information Technology Service Operations environment
  • Significant experience working within a Service Desk/NOC environment
  • Significant people management experience gained within a similar role

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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