Director, Area Lead Global Customer Success Job at Palo Alto Networks Italia (Munich)

Head of Customer Success

Global Customer Success is a highly specialized team within LHH responsible for ...

Location

United States

Salary:

115000.00 - 150000.00 USD / Year

LHH

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience in related field (Career Transition, Talent and Change Management, Leadership Consulting, Organizational Development, Human Resources, etc.) with at least 5 or more of those years in a leadership role with direct reports
Ability to travel, sometimes with short notice
Excellent platform presentation experience
Demonstrated consultative sales experience
Excellent oral and written communications skills
Excellent technology skillset
Undergraduate degree required, Postgraduate degree preferred

Job Responsibility

Drive exceptional customer satisfaction by ensuring all deliverables consistently exceed client expectations
Retain all existing contracts and maximize revenue opportunities through effective contract monetization
renew expiring contracts with full implementations to drive long-term client value
Champion continuous learning and development across the team, incorporating AI initiatives and leveraging technology to enhance consistency, efficiency, and innovation
Maintain rigorous standards for project and account management disciplines, guiding the team to elevate their skills and adopt best practices
Foster strong collaboration among Global Customer Success Directors, Global Account Directors, and cross-functional teams—including sales, operations, engagement, delivery, and finance—to ensure seamless contract execution and project delivery worldwide
Equip the team to maximize contract value and communicate our full value proposition across all lines of business, with a focus on expanding client relationships
Ensure reliable availability and responsiveness of the team to meet evolving internal and external customer needs
Promote a culture of continuous improvement, setting benchmarks that consistently surpass industry expectations
Represent Customer Success in client presentations and pitches, highlighting capabilities and differentiators to strengthen partnerships

What we offer

Growth opportunities within a human resources global leader
Medical, dental, vision, term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or a non-qualified deferred compensation plan
Paid leave includes Personal Time Off (PTO) on an accrual basis per year
Paid Holidays
Up to 6 weeks of Paid Parental Leave

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Director, Security Cloud Solution Architects

We are looking for a Director, Security Cloud Solution Architects to join our Fi...

Location

United States , New York

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Job Responsibility

Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals
Leads team on delivering solutions in line with company methodologies
Coaches team on guiding complex customers/partners towards a well-architected solution to increase retention and expansion opportunities
Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services
Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content
Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios

Fulltime

Head of Consumer Digital Technology

The Global Head of Consumer Digital Technology will be responsible for defining,...

Location

United States , New York; Irving

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

March 19, 2026

Requirements

20+ years of experience
15+ years' managerial experience directly managing high-performing technology teams with demonstrable and measurable results, ideally within a large-scale global financial institution, with significant exposure to digital transformation and customer experience innovation
Consistent record as a senior technology leader (e.g., Department Head, VP, Director), managing multi-functional and strategic enterprise projects involving 1000+ engineers
Extensive experience in the Digital space, shaping technology strategy, driving customer adoption, managing balance sheet growth (assets under management), and long-term retention across Cards, Retail Banking, and Wealth Management in both North American and international markets
Proven expertise and significant experience with digital cards, including payment technologies such as Apple Pay, Google Pay, and other mobile wallet solutions, as well as tokenization and card lifecycle management in a digital context
Proven ability to influence decision-making at all levels within a global organization and influence non-direct reports through data and a compelling vision
Deep technical knowledge, with the ability to break down complex technical challenges and understand the impact of those decisions on engineering at scale
Brings a mix of entrepreneurial, startup/growth, and corporate-level scaled innovation leadership experience
Demonstrates sound business judgment, analytical acumen, consumer-centric mindset, and superior communication skills (written and verbal) essential for leading a global team and engaging with senior stakeholders
A proven track record of fostering a clear vision, translating that vision into actionable strategies, and delivering business-measurable outcomes at a global scale, with a strong focus on digital product delivery and customer satisfaction

Job Responsibility

Define and execute a comprehensive global consumer digital technology strategy, covering Cards, Retail Banking (North America), and Wealth Management (International), that measurably increases digital customer acquisition, engagement, and product growth to foster Multi-Relationship Customers (MRC)
Drive continuous innovation and digital transformation across all consumer channels, leveraging cutting-to-edge technologies to create best-in-class customer experiences, including the strategic integration of Artificial Intelligence (AI) to enhance consumer interactions, provide predictive insights, and personalize offerings
Lead, inspire, and grow a diverse global engineering organization of 1000+ technologists, fostering a culture of technical excellence, agility, and continuous improvement
Collaborate closely with product, marketing, compliance, and other business partners to ensure that digital strategies, campaigns, targeting, pricing, and offer designs align with the overarching strategic vision and desired portfolio economics to optimize acquisitions and retention
Work in close partnership with the Cards CIO and the Wealth CIO to ensure alignment and leverage expertise across these critical business lines
Partner with business leaders to define the vision, mission, and focus for digital products that address the key needs of our customers across Cards, Retail Banking, and Wealth Management
Set clear objectives, key results, and metrics to measure the success of new customer acquisitions, product development, and experiences delivered across the consumer digital ecosystem
Drive new acquisitions and product usage to encourage customers to leverage Citi as a multi-relationship channel for their financial needs
Partner closely with various lines of business to fully align on overall strategy and prioritization in accordance with evolving P&L priorities and regulatory requirements
Identify needs, validate pain points, and determine high-level value propositions/business cases for implementing innovative, relevant, and cost-effective technology solutions

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

Assistant Director of Sales

Functions as the business leader of the property’s sales department for properti...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area
Demonstrated skills in supervising a team
Lodging sales experience
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

Job Responsibility

Executes the sales strategy and verifies that individual booking goals are met for both on-property staff and off-property sales channels
Partners with Area Sales and Group Sales within the Sales Office to establish successful account deployment and execution
Serves as the sales contact for the General Manager, property leadership team, Global Sales Office (GSO), Group Sales, Area Sales and Catering Sales leaders
Serves as the sales contact for customers
serves as the customer advocate
Serves as the property sales liaison with Area Sales, Group Sales within the Sales Office, Catering Sales, Revenue Management, Event Management, Regional Marketing Communications, GSO and other hotel departments as appropriate
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations
Reviews the Smith Travel Research STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share
Attends sales strategy meetings to provide input on weekly and overall sales strategy

Fulltime

Sales Director, Telco

Telco Senior Sales Director is responsible for strategic sales leadership and ex...

Location

United States

Salary:

228500.00 - 553000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree, advanced university or Master's degree preferred
5-10 years of sales and progressive management experience
10-15 years of Account Leadership and industry experience, preferably in the global organizations
Demonstrated results in growing a business or expanding a market
Travel within the US
potential for global where there’s business need
Proven track record of success in leading and managing high-performing sales teams within the technology industry
Deep understanding of the NA Telco market, including key players, trends, and competitive dynamics
Strong knowledge of data center technologies and solutions
Excellent communication, presentation, and interpersonal skills

Job Responsibility

Lead a sales team focused on the full spectrum of HPE’s product and services portfolio, encompassing a majority of the NA Sales GTM business with the most complex level of a Top Telco Account
Develop and execute sales strategies tailored to the NA Telco market to drive pipeline generation and revenue growth
Effectively lead team to high performance, align to common vision, inspire innovation to attain execution and results
Build strong relationships and executive connections within the industry, including C-level clients and align to appropriate HPE leadership
Own and manage sales forecasting for the assigned Telco accounts
Foster career growth and professional development of the organization through performance review and reward planning activities
Drive innovation and share-of-wallet in priority areas (Cloud, AI, HPE IP)
Diversify existing accounts and lead with impactful outcome-based solutions, using Challenger Methodology principles
Monitor and analyze the competitive landscape
Drive awareness and credibility for the organization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Director, Digital Solution Area Manager

At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, ...

Location

United States , Dallas

Salary:

62.16 - 105.96 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience OR 9+ years of technology-related sales or account management experience
Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 8+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience OR 11+ years of technology-related sales or account management experience
6+ years of solution or services sales experience
3+ years of people management experience

Job Responsibility

People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Sales Excellence: Participates in regular strategic planning for their assigned territory
review plans via rhythm-of-business (ROB) meetings and aligns the plans of their team across departments
guides team to align their approach with sales excellence team
engages with external executives to bring a more strategic perspective into the planning portion of account planning
Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources
leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation
Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry
mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required
Oversees the end-to-end business across geographical regions

Fulltime

Director, Global Manufacturing Quality

The Director, Global Manufacturing Quality serves as a strategic leader responsi...

Location

United States , Deerfield

Salary:

142000.00 - 220000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Quality, or related field
advanced degree preferred
10+ years of progressive experience in Manufacturing, Quality, Supply Chain, and or Product Development Engineering in the durable home goods, consumer products, or related industries
5+ years of leadership experience required
Experience managing global teams across multiple regions strongly preferred
Demonstrated success leading global quality systems and driving enterprise‑level improvements and change
Exceptional leadership, communication, and change‑management skills with the ability to influence at all levels
Ability to coach and manage a team of high performing individuals
Demonstrated knowledge, experience, and commitment to world class operations, manufacturing, quality, and continuous improvement
Strong knowledge of regulatory and compliance standards relevant to global manufacturing

Job Responsibility

Enterprise Quality Leadership: Develop and execute the global quality strategy aligned with corporate objectives, business unit expectations, and customer experience goals
Quality Systems & Compliance: Oversee global quality systems, policies, and standards to ensure compliance with regulatory, industry, and internal requirements and adoption of best practices
Continuous Improvement: Champion Lean, Six Sigma, and other structured improvement methodologies to reduce defects, enhance reliability, and optimize processes
Product Quality & Reliability: Lead cross‑functional initiatives to improve product performance, reduce warranty claims, and elevate customer satisfaction
Global Team Leadership: Manage and develop a high‑performing global quality team, fostering collaboration, accountability, and professional growth
Data‑Driven Decision Making: Implement advanced analytics, dashboards, and KPIs to monitor quality performance and drive strategic insights
Cross‑Functional Collaboration: Partner with Operations, Engineering, Supply Chain and Commercial teams to ensure quality is embedded throughout the organization and product lifecycle
Risk Management: Identify, assess, and mitigate quality‑related risks across global operations and supply chains
Customer Advocacy: Serve as a voice of the customer, ensuring feedback is translated into actionable improvements and long‑term quality enhancements
Cost of Quality: Drive down overall cost of Quality across Business Units. Identify areas of opportunity and key problem areas for Quality Engineers and support work as needed

What we offer

robust health plans
a market-leading 401(k) program with a company contribution
product discounts
flexible time off benefits
adoption benefits
more
numerous ERGs (Employee Resource Groups) to foster a sense of belonging

Fulltime

Director, Area Lead Global Customer Success

Palo Alto Networks Italia

Location:
Germany , Munich

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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