Director, Applied AI Engineering

We are looking for a Director of Applied AI Engineering to build and lead the team that puts AI into production- not as an experiment, not as an analytics layer, but as core product capability that transforms how One Call operates. This is a product engineering role. You will build systems that do things: parse a faxed referral in real time and extract structured clinical data from it. Classify incoming documents and route them without human intervention. Power agentic workflows that replace manual coordination with intelligent automation. Your team's work ships to production, runs at scale, and directly impacts the operational experience for adjusters, providers, and patients. This is not data warehousing, BI, or analytics function. You are building the AI-powered capabilities and platform primitives that product teas across One Call consume to create intelligent, automated experiences. You own the engineering foundation- the extraction pipelines, the classification models, the LLM orchestration patterns, the data contracts and quality standards- that make AI systems reliable, trustworthy, and production-grade. This role reports to the VP of Strategic Engineering.