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As Director, Analyst & Advisor Relations at Foundever, you will take the lead in shaping and managing strategic relationships with influential industry analysts and advisors (including but not limited to Gartner, Everest Group, ISG, and Forrester). Your work will directly impact market reputation, drive commercial opportunities, and position Foundever as a recognized leader in customer experience (CX) solutions globally. Partnering across multiple functions, you’ll bring the external voice of the industry into our organization while ensuring Foundever’s value proposition is understood, differentiated, and consistently promoted.
Job Responsibility:
Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives
Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage
Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling
Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting
Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts
Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation
Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem
translate them into actionable intelligence for business stakeholders
Support enablement efforts by providing timely analyst/advisor insights and tools to teams
Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy
Define, track, and report key performance metrics—e.g., analyst ratings, frequency and quality of analyst mentions, advisor-influenced pipeline, win rates, and brand sentiment
Continually identify and pursue new opportunities for Foundever to engage with industry influencers
Maintain comprehensive documentation, engagement records, and program statistics
Requirements:
Bachelor’s degree in Marketing, Communications, Business, or related discipline
Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills
Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale
Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership
Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences
Strong project and program management, organizational, and analytical capabilities
Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment
Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com)