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In a High- Reliability Organization, the Director of Ambulatory Quality is responsible for the overall operations of the quality management program throughout the facilities. The quality management program consists of quality, risk management, infection prevention, and safety. Acts as a resource to members of the management team in reference to guidelines for quality and safe patient care. Identify and report patient safety risk trends. Collaborates with key stakeholders to analyze patient safety risks and events. Implements action plans to mitigate safety risks. Utilizes and integrates data from internal and external sources to drive performance improvement using validated change management tools. Collaborates with leadership and clinicians to improve patient care quality and safety using trended data and action plans. Operationalizes processes to support standards compliance for regulatory bodies. Facilitates and guides the organization through continuous survey readiness activities and drives action plans to meet compliance. Ensures that the facilities’ policies and practices, as related to patient care, are within best practice guidelines and standards, as designated by all State and Federal agencies as well as certifying agencies.
Job Responsibility
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Communicate effectively to different audiences
Proficient in computer skills using EXCEL, PowerPoint, MS Office, and Flowchart tools
Knowledgeable on High-Reliability Principles and PDSA methodology
Knowledgeable on payment models for quality metric performance
Requirements
Bachelor’s degree of Science in Nursing or other related field required