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Director, Agent Suite - Technical Program Management

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Mastercard

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Location:
Türkiye , Istanbul

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Responsibility:

  • Assume primary delivery accountability from POC sign-off through production deployment and structured client handover, working in close and continuous partnership with the Solutions Architect and forward deploy engineering teams, who together constitute the standing technical authority throughout
  • Drive zero-to-one implementations from initial ambiguity through MVP, production release, and platform adoption — maintaining clarity of direction and momentum at every stage across all active engagements
  • Maintain programme-level governance — plans, RAID logs, dependency maps, and escalation frameworks — at a level of depth sufficient to have credible executive conversations, anticipate delivery risk, and proactively guide forward deploy engineering teams through the technical and organizational challenges that arise in complex client environments, particularly where those teams are developing familiarity with Agent Suite standards, frameworks, and assets
  • Supervise and direct the translation of solution architectures into delivery execution — overseeing the sequencing of integrations, UAT environments, and staged rollouts across Mastercard platforms and client infrastructure, while forward deploy engineering teams carry out the hands-on implementation work
  • Hold third-party partners and system integrators to the same standards applied to internal workstreams — because every party that touches a Mastercard deployment is an extension of Mastercard's commitment to quality and trust

Requirements:

  • 8+ years delivering complex technology programmes in financial services, fintech, or enterprise AI — including at least one AI, data platform, or API integration programme taken from ambiguity to production in a regulated environment
  • Demonstrated systems thinking — the ability to hold the full delivery architecture in mind, anticipate second-order effects, and make trade-off decisions that optimize the whole rather than individual components
  • Proven capacity to coordinate and influence across geographies and cultures, managing multi-party delivery ecosystems — client IT organizations, system integrators, platform vendors, and internal stakeholders — concurrently and without compromising quality or accountability
  • Working understanding of agentic AI deployment patterns, protocols, and frameworks — including cloud architecture and API integration — sufficient to make informed trade-off decisions and maintain productive technical dialogue with Solutions Architects, forward deploy engineering teams, clients, and third-party partners throughout the delivery lifecycle
  • Professional fluency in English, with mandatory fluency in the local language of the market for which the candidate is being considered

Additional Information:

Job Posted:
April 27, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
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