Director, Agent Suite - Solutions Architect

As Solutions Architect at Director level, you are Mastercard's most forward-deployed technical authority. You operate at the intersection of Mastercard's asset portfolio and the client's real infrastructure — not in theory, but in production. You design agentic systems that are robust, compliant, and built to strengthen over time. You make the promise of Agent Suite credible, buildable, and deliverable. This is a player-coach role within a guild-model team. You carry your own engagements while contributing to the collective intelligence of Agent Suite Services — sharing signal from the field, building reusable patterns, and enabling a global community of colleagues to develop their own depth. The Solutions Architect and the Technical Program Manager are designed to operate as complementary and inseparable partners. The SA owns technical integrity from discovery through validated proof of concept — defining the architecture, ensuring it meets Mastercard's standards, and validating that it performs in the client's environment. From POC sign-off through production deployment and handover, the Technical Program Manager assumes primary delivery accountability, with the SA remaining present as the standing technical authority. Together, they form the complete accountability model for every Agent Suite client engagement. Those who join at this stage will have a defining influence on the standards, culture, and direction of Agent Suite Services as it scales.