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As the Director, Upmarket Account Management, you will lead the build of the Upmarket Account Management organization. Through strong, visionary leadership, you will mobilize your team of managers to drive retention and expansion of Vanta’s existing customer base in the Commercial and Enterprise segments. You will hire and develop a high performing team of Managers of AMs, who are customer value focused and results driven. You will be responsible for contributing to the design of our upmarket Account Management strategy, developing a repeatable methodology to consistently exceed retention and expansion goals by inspiring customers to use Vanta as the foundation of their modern GRC program. Partnering closely with Customer Success, Product, Marketing and Operations leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.
Job Responsibility:
Build a team culture of customer value, high performance and accountability
Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota
Design the upmarket AM methodology including value delivery, expansion strategies and renewal motions
Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate and net retention rate across your portfolio of customers
Deliver an accurate weekly forecast for both retention and expansion performance
Drive adoption of key AM competencies including effective portfolio prioritization, account planning, renewal risk management and value-based customer expansion
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and AM sales skills
Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more to represent your customers’ needs and achieve your goals
Thrive in a fast paced startup environment and contribute to transformational change
Represent Vanta at industry events and customer meetings across the region
Requirements:
10+ years of customer facing experience
5+ years of experience as a manager or leader of post sales teams at a SaaS company
2+ years experience managing frontline managers
Proven track record of achieving revenue retention and expansion targets in the NAMER market
Experience leading teams that serve commercial and enterprise customers
Strong executive presence and ability to build relationships at all levels
A collaborative mindset and demonstrated ability to influence across functions
Analytical thinking and data-driven decision-making
Experience working in a fast-paced startup or growth-stage SaaS company
Enthusiasm for cybersecurity and helping customers build trusted businesses
What we offer:
Offers Equity
Medical benefits
401(k) plan
Other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events