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Director- Risk Management

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Mastercard

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Own and manage the CRM initiatives for Europe while ensuring they are scalable across other regions
  • Leading the end-to-end governance and delivery of complex, cross-functional CRM initiatives across Europe — from scoping and stakeholder alignment through to implementation and post-launch monitoring
  • Establishing and maintaining a programme-level view of CRM priorities, dependencies, and risks across the European portfolio, with regular reporting and clear escalation paths to the Head of CRM
  • Driving initiative prioritisation and resource allocation decisions in partnership with the Head of CRM, ensuring team capacity is directed at the highest-impact workstreams
  • Partnering with senior stakeholders to embed CRM initiatives into wider business processes, ensuring alignment with CRM strategy and effective translation of strategic objectives into day to day execution
  • Developing and maintaining CRM playbooks, frameworks, and operating procedures that can be scaled and replicated across markets
  • Understanding and partnering to design innovative approaches to cater to customers with different business models
  • Proactively liaising with CRM Directors and Risk Managers to identify and develop risk mitigants for customers

Requirements:

  • Graduate degree in business, finance or a related discipline
  • Experience in credit risk assessment, financial statements analysis and management is a prerequisite
  • Experience in / knowledge of the banking sector and the European payments regulation landscape are a strong plus
  • Experience in leading complex, cross functional initiatives or programmes end to end, from scoping and prioritisation through implementation and ongoing oversight
  • Ability to manage a portfolio of risk initiatives, balancing priorities, dependencies and resources
  • Commercial mindset to with sound judgement to balance between risk and reward in support of sustainable customer growth
  • Ability to think outside the box and identify potential sources of risk and provide solutions, strong analytical and problem-solving skills
  • Strong negotiation and influencing skills, including at the very senior management levels
  • Ability to manage through a crisis, leading a team to make tough decisions with imperfect/incomplete information
  • Excellent written and verbal English communication skills

Nice to have:

experience in / knowledge of the banking sector and the European payments regulation landscape

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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