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The Director is responsible for leading the Permitting Center within the CGXR organization. This role ensures operational excellence in permitting, traffic control planning, and OSP engineering design for BAU business as well as large-scale deployment projects. The Director will manage multi-state teams, drive compliance with industry standards, and align operational strategies with corporate growth objectives.
Job Responsibility:
Own P&L for the Permitting division
ensure profitability and cost control
Establish and maintain permitting and engineering processes that meet regulatory and client requirements
Oversee multi-channel design center operations, ensuring adherence to safety, quality, and turnaround standards
Align permitting operations with organizational growth goals and market expansion strategies
Drive innovation through automation and process optimization to reduce cycle times and improve compliance
Partner with Business Development to identify new service offerings and revenue streams
Recruit, train, and mentor a high-performing team of engineers, ROW agents, and permitting specialists
Foster a culture of accountability, continuous improvement, and customer-centric service
Serve as the primary liaison with municipalities, DOTs, and telecom carriers
Resolve escalations and maintain strong relationships with internal and external stakeholders
Develop and monitor KPIs for productivity, quality, and turnaround time
Utilize corporate approved tools for data analysis and reporting
Provide weekly operational reports and ad-hoc analysis to senior leadership
Requirements:
Demonstrates ability to lead multi-state teams and influence cross-functional stakeholders
Builds trust and credibility with government agencies and telecom clients
Implements scalable processes and automation strategies
Maintains compliance with permitting standards
Aligns operational decisions with long-term business objectives
Identifies market trends and proactively adjusts strategies
Deep knowledge of OSP engineering, permitting processes, and fiber network design
Proficiency in MS Excel, Visio, and GIS tools
Delivers “White Glove Service” to clients
Resolves issues promptly and maintains high customer satisfaction