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Responsible for the development and improvement of commercial processes and support affecting both internal and external initiatives as defined by Sales leadership. This role develops, implements, improves and maintains policies, processes, workflows and escalation protocols to ensure consistent, high quality execution of all commercial activities. The incumbent collaborates with multiple cross-functional departments and associates in response to the desired evolution of Go-To-Market Strategy within assigned business unit; targeting actions essential to maintaining favorable outcomes related to financial performance, operational excellence, and customer experience.
Job Responsibility:
Manages assigned internal projects targeting improved performance, expanded relevance and delivery of organizational goals and commitments
Participates and supports external business development and customer development initiatives as needed
Key owner for ensuring effective information exchange and workflows exist across departments and functions ensuring targeted timelines and milestones are consistently met
Leads or collaborates on efforts to explore and implement streamlined and/or automated workflows and processes between sales and other departments
striving to improve efficiency, productivity and overall responsiveness
Supports the planning and management of business pilots and proof of concepts as part of Sales' growth strategy
Needs to be able to understand and apply industry-wide trends
including regulatory, technology, and distribution channel, and modify plans and actions accordingly
Identifies and implements continuous improvement efforts to aid improving the quality of sales effectiveness and consistency of sales execution efforts
Coordinates with other departments and functions to ensure Sales has the right tools, technology and strategy to achieve targeted goals
May serve on cross functional projects as requested to lead in the representation of the business unit
Acts as a Key Subject Matter Expert (SME) as it relates to interacting with other departments and business units
assisting in educating other teams regarding the unique nuances of assigned business unit
Performs related duties as assigned
Requirements:
Broad based experience in large complex organizations with responsibility for key functional operations such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree program
Minimum of ten (10) years of progressive responsibility in the areas of sales, support and/or operations
Demonstrated ability to effectively manage medium to large-scale change and improvement initiatives
Ability to exercise independent judgment and creative problem-solving techniques in a complex highly matrixed environment
Strong leadership, influencing, and collaboration skills necessary to navigate broadly across a multitude of internal departments and organizational levels
Thorough knowledge and understanding of business principles, processes and technology
Ability to define, implement, and maintain processes, protocols, and standards to drive performance and execution
Excellent organizational skills
attention to detail, and strong project management skills
Ability to execute sizeable projects from vision through implementation
Thorough knowledge of the end-to-end commercial process
including both internal and customer key priorities and critical success factors
Strong analytical, conceptual and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
Solid teamwork and interpersonal skills
Ability to communicate effectively both verbally and in writing
Thorough knowledge of ABC policies, programs & services
solid understanding of ABCs business segments - retail, health systems, alternate care and group purchasing organizations
Nice to have:
SAP and Salesforce.com experience strongly preferred
What we offer:
Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs