CrawlJobs Logo

Director – Senior Engineering Manager in Enterprise Technology

https://www.citi.com/ Logo

Citi

Location Icon

Location:
India , Pune

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Senior Engineering Manager is a senior management level position within Enterprise Technology. This position is responsible for accomplishing results and delivering business value through the management of a team or department driving a variety of engineering activities including the design, acquisition, build, deployment and management of software, hardware and network infrastructure, in coordination with Product and partner teams. The overall objective of this role is to lead the definition and delivery of business value via engineering and technology product capabilities and to define and implement the technology roadmap and strategy for the area.

Job Responsibility:

  • Lead and manage a set of engineering teams to deliver business and technology value, working with peers and partners. Actively speed up and improve engineering practices ensuring higher levels of productivity and quality
  • Define and implement the workforce strategy creating an organization of happy, productive, engaged, co-located engineering teams comprised of direct and supplier staff located globally, including workforce planning, hiring, performance and pay management, and exits
  • Implement career development frameworks and processes for the team, providing coaching, mentoring and development of engineering and related job families
  • Be a great partner, but also hold your peers (Product, UX, Architecture) accountable for partnering with you in delivery
  • Actively participate as a stakeholder in Product discussions, providing valuable input on product roadmap and requirements and advocating for initiatives such as technical debt reduction, modernization of technology assets, and improvements in ways of working​
  • Be a strong advocate for and drive the adoption of modern engineering practices including scaled agile, DevOps, CI/CD and automation, and build a culture of engineering and continuous improvement, with a focus on velocity, quality and agility
  • Stay abreast of domain and industry developments and advocate relevant technology strategies as appropriate, including the use of AI, cloud, data technologies, and third-party products, and drive a culture of innovation
  • Recommend and evaluate SaaS or third-party products as appropriate and manage existing SaaS and third-party products, licenses and vendor relationships. Work with third party product vendors to design, implement and upgrade risk-compliant, secure, fit for purpose products with the right architecture, infrastructure and monitoring
  • Develop and implement the technology roadmap and strategy and provide ownership for technology products, working in partnership with the product team, peers, business stakeholders, and technology partners
  • Build productive relationships with business counterparts and support the execution of key programs working in partnership with business, infrastructure and security teams
  • Oversee the technology budget for the function and manage the budget and forecasts to ensure relevant targets are met
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

  • 15+ years of relevant leadership and delivery experience in an Engineering focused role with extensive experience in global business, functional and people management
  • Experience working in Financial Services or a large complex and/or global environment
  • Exposure to working with AI-assisted software development models, and experience implementing Gen AI use cases
  • Experience providing leadership for scaled agile release trains preferred
  • program management experience helpful
  • Demonstrated ability to influence remote, senior stakeholders including senior business executives
  • Experience in tracking and monitoring delivery, productivity and organizational health metrics
  • Experience planning, forecasting and managing technology budgets at team level, including project tracking and governance
  • Demonstrated systems thinking, critical analysis and design thinking skills
  • Ability to work in a globally matrixed environment and partner with virtual teams and external partners

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director – Senior Engineering Manager in Enterprise Technology

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...
Location
Location
United States , Denver; Nashville
Salary
Salary:
132000.00 - 182000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in customer support leadership roles
  • At least 3 years focused on enterprise B2B customers
  • Direct management experience leading teams of 10-20+ support professionals in high-growth environments
  • Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
  • Proven track record of successfully managing high-stakes customer escalations and executive-level communications
  • Enterprise B2B SaaS experience with complex, technical products (Required)
  • Experience in HR tech, compliance, or background screening industries (Preferred)
  • Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
  • Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
  • Experience building support processes, playbooks, and systems that scale with growth
Job Responsibility
Job Responsibility
  • Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
  • Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
  • Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
  • Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
  • Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
  • Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
  • Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
  • Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
  • Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
  • Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Monthly wellness stipend
  • In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
  • A relocation stipend may be available for those willing to relocate to a Checkr hub location
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Consistently delivering against targets
  • reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • Forecast renewals by working cross functionally with sales, renewals and operations
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director of Product Management, AI and Automation

PagerDuty is seeking a Senior Director of Product Management, AI and Automation,...
Location
Location
United States
Salary
Salary:
200000.00 - 337000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation
  • Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities
  • Experience with and deep interest in building experiences powered by generative and agentic AI
  • Strong technical acumen and experience leading and developing high-performing product management teams
  • Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset
  • Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount
Job Responsibility
Job Responsibility
  • Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings
  • Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes
  • Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows
  • Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms
  • Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A
  • Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models
  • Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR
  • Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
  • Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact
  • Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
  • At least 5+ years in a leadership capacity
  • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
  • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
  • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
  • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
  • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
  • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
  • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
Job Responsibility
Job Responsibility
  • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
  • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
  • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
  • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
  • Inspire and attract top talent to your team
  • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
  • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
  • Accountable for executive engagement, account health, and risk mitigation
  • Oversee customer planning, deployment, account-level reviews, and escalations
  • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
What we offer
What we offer
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • Mental and financial health resources
  • Personalized learning opportunities
  • Fulltime
Read More
Arrow Right

Senior Director Of Product

Robert Half’s client in the Greater Phoenix Area is seeking a strategic and visi...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in product management, with 5+ years in a senior leadership role
  • experience in SaaS, enterprise technology, or related industries is preferred
  • proven capability to lead, inspire, and build high-performing teams in a dynamic, fast-paced environment
  • demonstrated ability to align product strategy with business objectives and execute effectively
  • familiarity with Agile methodologies, modern development practices, and customer relationship management tools
  • bachelor’s degree in business, computer science, or a related field is required
  • MBA or advanced degree is preferred
  • strong presentation and communication skills, with the ability to influence stakeholders at all levels of the organization
  • a strong commitment to understanding and addressing customer needs as the foundation for driving product success.
Job Responsibility
Job Responsibility
  • Develop and champion the overarching product vision and strategy, ensuring alignment with the company's business goals and customer needs
  • drive clarity and focus by effectively communicating the product vision to stakeholders across the organization
  • create and maintain a strategic product roadmap, prioritizing initiatives based on market opportunities, customer feedback, and business priorities
  • collaborate with cross-functional teams to ensure timely execution and delivery of product milestones
  • leverage data-driven insights, industry trends, and direct customer feedback to identify and address market demands
  • monitor competitive landscapes to keep the organization ahead of market trends and evolving customer expectations
  • lead and mentor a team of product managers, fostering a culture of innovation, collaboration, and professional development
  • recruit, retain, and empower top talent to build a high-performing product team
  • partner closely with engineering, marketing, sales, and other teams to drive collaboration and ensure product success
  • act as a key liaison between executives, stakeholders, and customers to ensure business alignment
What we offer
What we offer
  • competitive compensation and benefits
  • free online training
  • access to top jobs
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan for eligible professionals.
  • Fulltime
Read More
Arrow Right

Senior Director of Product

Robert Half’s client in the Greater Phoenix Area is seeking a strategic and visi...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in product management, with 5+ years in a senior leadership role
  • experience in SaaS, enterprise technology, or related industries is preferred
  • proven capability to lead, inspire, and build high-performing teams in a dynamic, fast-paced environment
  • demonstrated ability to align product strategy with business objectives and execute effectively
  • familiarity with Agile methodologies, modern development practices, and customer relationship management tools
  • bachelor’s degree in business, computer science, or a related field is required
  • MBA or advanced degree is preferred
  • strong presentation and communication skills, with the ability to influence stakeholders at all levels of the organization
  • a strong commitment to understanding and addressing customer needs as the foundation for driving product success.
Job Responsibility
Job Responsibility
  • develop and champion the overarching product vision and strategy, ensuring alignment with the company's business goals and customer needs
  • drive clarity and focus by effectively communicating the product vision to stakeholders across the organization
  • create and maintain a strategic product roadmap, prioritizing initiatives based on market opportunities, customer feedback, and business priorities
  • collaborate with cross-functional teams to ensure timely execution and delivery of product milestones
  • leverage data-driven insights, industry trends, and direct customer feedback to identify and address market demands
  • monitor competitive landscapes to keep the organization ahead of market trends and evolving customer expectations
  • lead and mentor a team of product managers, fostering a culture of innovation, collaboration, and professional development
  • recruit, retain, and empower top talent to build a high-performing product team
  • partner closely with engineering, marketing, sales, and other teams to drive collaboration and ensure product success
  • act as a key liaison between executives, stakeholders, and customers to ensure business alignment
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • access to top jobs, competitive compensation
  • free online training.
  • Fulltime
Read More
Arrow Right

Senior Director, Application Development, China

Accountable for the development and delivery of innovative and high-quality cust...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
  • Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
  • Strong knowledge of general industry trends, technologies and platforms
  • Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
  • Direct management of cross functional, sourced, or matrixed teams
  • Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
  • Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
  • Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
  • Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
  • Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem
Job Responsibility
Job Responsibility
  • Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
  • Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
  • Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
  • Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
  • Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
  • Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
  • Monitors projects for adherence to defined application development processes
  • Works with IT organization to create broader IT related and corporate standards and policies where necessary
  • Communicates important application development policy changes that affect service provider and/or Marriott operations
  • Manages application development projects in partnership with IT teams, business partners and providers
What we offer
What we offer
  • Equal opportunity employer
  • Hiring a diverse workforce and sustaining an inclusive, people-first culture
  • Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
  • More brands, more hotels and more opportunities for associates to grow and succeed
  • Fulltime
Read More
Arrow Right

Sr. Director, Product Management for Data & AI, Security and HSI

The Sr. Director of Product Management will lead the strategy and execution of T...
Location
Location
United States , Bellevue
Salary
Salary:
207700.00 - 280900.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of superior customer experiences
  • 5+ years of experience in AI, data science, and analytics
  • Expertise in LLMs and Generative AI field
  • Experience leading digital applications and successfully launching Data & AI products in the market at large scale
  • Background working with Engineering and a strong understanding of the role of engineering in product development
  • 10+ years of experience in leading strategy, innovation, and data products
  • Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms
  • 5+ years leading and developing teams of 5 or more Manager level direct reports with skip-level employees
  • Bachelor's Degree in Computer Science, Engineering, IT or equivalent
  • Demonstrated experience driving enterprise data, analytics, and insights solutions and other technologies
Job Responsibility
Job Responsibility
  • Develop the data products that empower digital customer experiences to be contextual and personal, revamping and redesigning journeys using the new AI experiences
  • Define the overall strategy for how to build and deliver the best experience to our existing users and grow the strategic areas in the T-Life Super App and T-Shop on web
  • Build a Data & AI and Security platform for all Magenta users including Postpaid, Prepaid, TFB Micro and HSI
  • reusing the platform for Metro users to build the same capabilities in the new MyMetro App
  • Enable all the core HSI (High Speed Internet) consumer experiences into one single platform available across Magenta and Metro brands
  • Oversee Security Products for ScamSheild, P360, device diagnostics, VPN, credit monitoring etc. in T-Life to ensure that we can fully fill our promise of “Peace of mind” in the T-Life app
  • Develop and maintain strategic partnerships with senior internal and/or external customers
  • Creates, plans, and owns a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating
  • Champion and communicate information and AI product value and other key performance indicators to partners and team members
  • Develop change management and communication plans and execute connected with customer change initiatives
What we offer
What we offer
  • medical, dental and vision insurance
  • a flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Fulltime
Read More
Arrow Right