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To build and scale Global Strategic Alliances and partnership-led growth across the CPaaS portfolio (SMS, WhatsApp Business APIs, RCS, Voice, Email, Chatbots, and Omnichannel Engagement). This is not a quota-carrying direct enterprise sales role. It is a pure Global Alliances, Ecosystem and Strategic Partnerships role, responsible for driving partner-sourced and partner-influenced revenue through: Global System Integrators (GSIs); Hyperscalers; Telecom Service Providers (TSPs); ISVs and SaaS platforms; CRM, MarTech and industry platforms; Regional and country-level channel partners
Job Responsibility:
Own global partnerships and strategic alliances charter
Identify, onboard, and scale alliances with GSIs, hyperscalers, telcos, ISVs, SaaS platforms and channel partners
Design global commercial frameworks, co-sell models, and joint business plans (JBPs)
Build and maintain long-term CXO-level relationships across partner organizations
Define partner segmentation, tiering and engagement models
Own partner-sourced and partner-influenced pipeline and revenue globally
Drive joint GTM initiatives, bundled solutions, and vertical-focused offerings
Enable partner sales and delivery teams through playbooks, certifications, and co-selling programs
Influence and support large, complex, multi-country enterprise deals through partner ecosystems
Create repeatable alliance-driven revenue motions
Work closely with Product, Pre-Sales, Marketing, Legal, Finance and Customer Success teams
Provide structured market and partner feedback to shape integrations, roadmap priorities, and platform capabilities
Ensure strong governance through QBRs, forecasting, deal reviews and partner performance management
Establish operational rigor around partner onboarding, contracting and enablement
Represent the organization at global partner summits, industry forums, and executive roundtables
Track CPaaS, cloud and platform ecosystem trends, competitive moves and partner economics
Position the organization as a thought leader and trusted CPaaS ecosystem partner
Requirements:
12–15+ years of experience in SaaS / CPaaS / Cloud / Platform partnerships or enterprise ecosystem roles
Proven experience building and scaling global alliances and partner-led revenue models
Experience leading remote teams and managing partners across multiple regions
Background working with GSIs, hyperscalers, SaaS platforms or large ecosystem partners
Strong understanding of enterprise GTM motions, compliance, and complex multi-party deal structures
Executive presence with strong commercial acumen and an ecosystem-first mindset
What we offer:
Impactful Work: Play a pivotal role in building and scaling a global partnerships ecosystem in the CPaaS industry
Tremendous Growth Opportunities: Be part of a rapidly growing telecom and CPaaS organization with strong professional development opportunities
Innovative Environment: Work alongside a world-class team in a challenging and collaborative environment where innovation is encouraged