Director – Complaint Oversight Program Office

The Complaint Oversight Program Office (COPO), within second line of defense Global Risk & Compliance, is responsible for providing oversight of the American Express National Bank (AENB) and American Express (AXP) Enterprise-Wide Complaint Policies and associated programs. Reporting to the VP of Consumer Fairness and Complaints, the Director of Complaint Program Oversight will be responsible for leading the team challenged with the oversight the complaint policies and associated program. This critical leadership role will act as the key liaison between first line of defense complaint supporting colleagues, monitor policy adherence, and oversee monthly senior leadership complaint reporting.