Director - Asset Servicing, Citi

Citi

Location:
India, Pune

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves leading the Asset Servicing function in Pune with 150+ FTEs, driving strategic initiatives, process transformation, and risk management. The individual will collaborate with regional and global teams, ensuring efficiency, client satisfaction, and a high-performance culture.

Job Responsibility:

Lead the Asset Servicing function in Pune, overseeing a large team and significant operational scope
execute global strategic initiatives in partnership with Operations, Business, and Technology
drive strategic platform re-engineering initiatives, significantly reducing manual touch points, with documented measurable improvements
spear head the transformation and simplification of the Asset Servicing operating model in Pune, optimizing efficiency and service delivery
drive the implementation of continuous improvement initiatives, enhancing Straight Through Processing (STP) rates and productivity through robotics, workflow optimization, and innovative re-engineering techniques
adopt an executive approach to risk awareness, leading the transformation of the control framework, collaborating with regional peers to achieve global consistency in processes and controls across the function
drive solutions and enhanced client satisfaction and service levels by establishing a robust operational framework for issue identification, remediation, and performance tracking through digital automation and refined design techniques
deliver high-quality, consistent, and meaningful executive reporting and analytics to identify critical trends and themes
manage and contribute to the development and achievement of location strategy and productivity targets
develop and manage the comprehensive People Strategy for the Pune Asset Servicing footprint
hire, develop, and reward staff based on meritocracy, fostering a collaborative and diverse environment, and identifying high-performing talent
support and partner with a wide range of internal stakeholders (Product, Sales, Client Delivery, Technology) and external corporate clients
contribute to budget planning and manage financial distribution and exceptions
present, analyze, and validate data to develop value-added solutions that increase productivity and efficiency

Requirements:

10+ years of senior leadership experience with proven expertise in people management within a relevant industry
extensive experience in Asset Servicing operations
demonstrate success in delivering strategic change programs, particularly within Operations environments
energetic, flexible, collaborative, and proactive leader capable of driving significant product impact across strategic and tactical technology initiatives
proven management experience within Banking and Financial Institutions, coupled with a broad understanding of the financial services landscape
exceptional and influential communication skills, adept at engaging with senior-level internal and external stakeholders
possesses a strong risk management and control mindset, applying astute evaluative judgment in complex, dynamic situations, drawing upon diverse information sources
self-reliant, highly effective problem-solver, and results-oriented professional
expert in leading people and developing effective, diverse teams, consistently building trust with professionals across the business while maintaining a strong client orientation

What we offer:

diverse and talented global workforce
meritocracy-based staff rewards
collaborative environment
high-quality executive reporting
career development through coaching and mentorship
robust operational control framework

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director - Asset Servicing