Direct Payment Support Officer

• Ensure the transactional management of prepaid cards, undertaking a super-user function for the financial management system
• Assist with financial tasks, for example: administrative tasks associated with the management of prepaid cards, invoices, changes to funding packages and financial reconciliation
• Ensure timely payments, by inputting Direct Payment Support Plans onto the relevant financial management and case recording systems
• Discharge a variety of administrative functions across the Direct Payment Team, contributing to improved outcomes for individuals and delivering the council’s plans, priorities and strategies that achieve value for money, consistent with good practice
• Maintain and assist with the provision of management information regarding Direct Payments
• Assist with the development and maintenance of filing and recording systems for the Direct Payments team
• Support with the development of systems and processes concurrent with the successful delivery of Direct Payment functions
• Attend relevant meetings, providing guidance and information on the delivery aspects of pre-paid cards
• To carry out specific projects as required

• Undertaking an administration support function, desirably within a financial setting
• Processing invoices or other procurement related activities
• Assisting with customer enquiries, including internal and external customers
• Working with multi agency partners
• Working with management information, including presenting management information using reports, tables, and graphs
• Working to deadlines, prioritising a range of work programmes
• Good communication skills, verbal and written
• Knowledge and understanding of legislation relevant to the position, including (but not limited to), The Data Protection Act and The General Data Protection Regulations, and The Care Act 2014 and associated Direct Payment Regulations
• Administration skills, including telephony and ICT capabilities
• Demonstrable financial acumen, including the use of databases and spreadsheets
• Aligns with Gloucestershire Employee Values and behaviours
• Committed to continuous improvement
• Customer focused and able to communicate appropriately with customers and members of the public
• Flexible and self-motivated
• Ability to work on own initiative
• Ability to work effectively as part of a team with a collaborative approach
• Educated to GCSE level 9-4 in Math and English (or equivalent)

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working