Direct Payment Specialist Job at Gloucestershire County Council (Gloucester)

Payments Escalation Specialist

We’re looking for a Payments Escalation Specialist to join our Customer Operatio...

Location

United Kingdom , London

Salary:

Not provided

TINEY

Expiration Date

Until further notice

Requirements

2+ years experience in payments, financial services, or a similarly regulated industry, handling cases, disputes, or complaints
Strong customer communication skills, confident handling complex conversations by phone and in writing
Problem-solving mindset, with the judgement to apply policy consistently while providing excellent customer experience
Confidence working with financial data and reporting to ensure accuracy across multiple systems
Data analysis skills: able to work with spreadsheets, reconcile large and complex payments, and spot anomalies
Continuous optimisation: You come up with innovative and scalable solutions to day-to-day problems and suggest changes to processes to improve efficiency
Familiarity with fraud processes and collections processes

Job Responsibility

Case ownership: Taking end to end responsibility for escalated payments and billing cases, working directly with childminders, parents and local authorities by phone and in writing
Customer service: Provide clear timely and empathetic resolutions that help customers feel supported and informed throughout
Team guidance: Support frontline team members by advising on best practice
Payment reconciliations: Ensuring our customers are paid accurately and on time by reconciling large bulk payments we receive
Escalation reduction: Spot trends with repeated escalation, provide feedback to the Payments Team Lead and Supervisor to help prevent future escalated cases
Work with local authorities: Act as a point of contact for local authorities on payment related queries, build strong relationships and ensure accurate, timely information flows both ways
Iteration & Learning: Test, learn, and adapt – nothing is sacred if a better way is possible

What we offer

At home Workstation set up
Company Stock options
28 days paid leave ( including 4 days during our Christmas closedown)
Life and long term sickness insurance
Up to £5k of childcare contributions for working parents
A paid reflection day during your first month
A day off for your birthday
A paid sabbatical after 5 years of employment
Access to Self Space therapy sessions
Whole team social activities

Fulltime

Senior Payment Fraud & Risk Specialist

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operatio...

Location

United States

Salary:

91500.00 - 123900.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience
Solid understanding of various card networks, their risk profiles, and other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later
Extensive knowledge of ACH transactions and reversal fraud risk
Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization
Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity
Ability to identify and quantify risks and design processes with empathy for the customer experience
Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment
Demonstrated strong interpersonal and communication skills, both written and oral
Strong data analysis skills
Comfortable working in a technical operations environment with tight deadlines

Job Responsibility

Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience
Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors
Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams
Manage reviews and evaluations of multiple projects that are in various stages of completion
Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public
Responsible for influencing the customer experience talk tracks around fraud prevention
Design materials to educate internal teams and customers about emerging fraud techniques
Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts
Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators

What we offer

Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Finance Support Specialist

As a Finance Support Specialist you will be an expert on Adyen’s finance and tre...

Location

Japan , Tokyo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience with exposure to financial products (issuing, business accounts, capital/business financing) within a Banking or Fintech environment
Strong analytical skills and interest to know more about financial products for the payments industry
Ability to get familiar with internal accounting systems
Strong commercial acumen and not afraid of being in direct contact with merchants
Ability to make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
Excellent written and verbal communication skills both in Japanese and English
Previous exposure to environments rich in uncertainty and a track record of successfully dealing with ambiguity
Advanced level of proficiency with MS Excel

Job Responsibility

Be the first point of contact for merchants and commercial teams for financial-related issues, including reactive/proactive communication
Educate and advise merchants’ financial teams on how to best gain value from the platform, products and features
Receive and analyze merchant pain points and work closely with Finance Product and Development teams to improve or build new products to facilitate merchant’s operations

Product Specialist

As Product specialist for in-store payments, you will assist in creating the str...

Location

Sweden , Helsingborg

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of global instore- and omnichannel retail and payment dynamics, covering from an understanding of trends and industry best practices to technical solutions and understanding of the payment ecosystem and vendor network
Experience in working with a development roadmap using external development teams
Understanding of the complex vendor relationships within instore payments domain
Proven track record of successfully assisting in launching global products
Strong communication skills, stakeholder management and proven ability to work cross-functionality
Experience with tools like JIRA and Confluence
You are obsessed about identifying customer problems and needs and you are naturally curious about solving these whilst making a business impact
You have a strong interest in Product Development
You are obsessed with simplifying the complex, finding the best ways to solve problems here and now
You are passionate about data and comfortable with analyzing data to validate your decision making

Job Responsibility

Deliver a seamless payment experience for the many customers visiting our traditional stores and new shopping formats
Lead the work to bring our payment capabilities to the next level: leveraging the opportunities our payment data can bring us, enabling our expansion plans and store transformation process with intelligent payment solutions, and empowering our coworkers with easy-to-use tools to best serve the customer
Research consumers' needs and apply insights into tactics
Lead the evaluation and performance of the product in close collaboration with the team
Demonstrate a data informed approach to deliver successful outcomes for customers
Work closely with the Product Owner to discover the impact your product can have across channels and customers' touchpoints
Work closely with the Product Owner to maintain a tangible product strategy for the assigned product and ensure that the delivery of outcomes meets objectives and customer needs
Communicate the product strategy and vision for the product when needed to ensure the team is driving the product in a strategic direction
Work closely with all Ingka markets (32+) and ensure collaborative relations
Align with cross-functional teams within the domain to ensure maximum impact

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Accounts Payable Specialist

Calling all Accounts Payable Administrators! We have an exciting opportunity loc...

Location

Canada , Woodbridge

Salary:

28.00 - 30.00 CAD / Hour

Randstad

Expiration Date

January 23, 2026

Requirements

Proven strong Accounts Payable background or general accounting experience with a heavy focus on AP
Direct experience processing customer program payments (e.g., co-op, promotions, allowances)
Strong SAP experience is a must
Experience handling high-volume AP invoices
Ability to work fully onsite in the Woodbridge location

Job Responsibility

Process high-volume Accounts Payable invoices accurately and efficiently
Manage and process customer program payments (e.g. co-op, promotions, sales allowances, agreements for sales promotion)
Ensure all payment requests and documentation comply with company policies
Reconcile vendor statements and resolve discrepancies in a timely manner
Utilize SAP for all AP transactions and reporting
Assist with month-end closing procedures related to Accounts Payable

What we offer

Unlimited free access to Udemy online courses through Randstad
A collaborative and supportive team environment

!

Accounts Payable Specialist

We are looking for an experienced Accounts Payable Specialist to join our team i...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of accounts payable experience, preferably in a high-volume or non-profit environment
Proficiency with electronic payment processing, including Visa Direct and ACH transactions
Strong attention to detail and ability to consistently meet deadlines
Advanced skills in Microsoft Excel, including spreadsheet management and formula application
Experience with QuickBooks Enterprise or comparable accounting software
Familiarity with Concur expense management systems
Ability to work onsite and collaborate effectively with internal teams
Strong organizational skills and commitment to maintaining compliance in all processes

Job Responsibility

Process weekly accounts payable transactions with precision and adherence to established timelines
Manage vendor payments through Visa Direct and ensure accurate batch processing
Oversee automated accounts payable workflows, addressing exceptions and maintaining accuracy
Collect, review, and organize W-9 documentation to ensure compliance and proper vendor records
Handle employee and corporate expense reporting through Concur, including reconciling American Express statements
Reconcile accounts payable activity and contribute to month-end financial close processes
Maintain detailed and audit-ready documentation for all accounts payable activities
Collaborate with finance and operations teams to ensure timely and efficient payment processing
Utilize QuickBooks Enterprise Desktop and other tools to manage accounts payable functions effectively
Support cross-functional initiatives to enhance payment accuracy and operational efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Accounting Specialist

In this Accounting Specialist role, you will be responsible for executing variou...

Location

United States , Buffalo, NY

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of accounting experience or a Bachelors Degree in Accounting, Finance, or related field
Proficient in managing Accounts Payable (AP) operations
Ability to effectively handle Accounts Receivable (AR) tasks
Strong attention to details and willingness to learn new responsibilities
Experience working in Excel and other accounting software programs

Job Responsibility

Accurately processing weekly invoices and executing check payments
Handling accounts receivable and collections, with a focus on automated utility payments
Directly billing a select number of customers on a monthly basis
Assisting with the preparation of 1099s and other special projects
Conducting light filing duties as necessary
Utilizing Converge software for industry-specific tasks
Leveraging QuickBooks for various accounting functions

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Direct Payment Specialist

Gloucestershire County Council

Location:
United Kingdom , Gloucester

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

Expiration:
February 05, 2026

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Direct Payment Specialist

Gloucestershire County Council

Location:United Kingdom , Gloucester

Category:Public Sector

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 19, 2026

Expiration:February 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Payments Escalation Specialist

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Location:
United Kingdom , Gloucester

Category:
Public Sector

Contract Type:
Not provided

Job Posted:
January 19, 2026

Expiration:
February 05, 2026