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The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Job Responsibility:
Partners with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals
Engages in implementing test strategies, developing campaign schedules, BAU auditing, and applying critical thinking to identify and mitigate potential issues
Assesses for impacts and potential need for additional testing to ensure overall channel integrity
Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement
Identify and manage issues to resolution
Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Requirements:
5-8 years’ experience in printing production/direct mail
Knowledge of Adobe or other similar tools
Requires attention to detail, excellent project management skills, good communication and problem-solving skills
Excellent organization skills and ability to manage multiple tasks/projects at once
Creative problem solving and sense of ownership
Solid communication, presentation and project management skills
Ability to work well under tight deadlines in a fast-paced and team-oriented environment
Bachelors/University degree or equivalent experience