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Direct Line Motability Claims Handler

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Direct Line Group

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Location:
United Kingdom , Liverpool

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Direct Line Motability Claims Handler, you’ll play a key role in supporting customers through their motor claims journey while ensuring fair outcomes and high service standards.

Job Responsibility:

  • Managing both injury and non‑injury motor claims from first notification to settlement, within your Claims Licence level
  • Investigating policy and legal liability, making enquiries and liaising with internal teams and external suppliers
  • Registering, progressing, and reserving claims in line with agreed authority levels and procedures
  • Handling customer and third-party interactions professionally, maintaining excellent service throughout
  • Identifying potential issues, including indemnity or fraud concerns, and escalating to the relevant teams
  • Arranging repairs, replacements and services through our approved supplier network
  • Working closely with our Legal Panel to help control indemnity spend and ensure effective claims outcomes
  • Providing telephony support to operational teams when required and continuously developing your skills

Requirements:

  • Experience managing motor claims through their full lifecycle, including documentation, evaluation, and settlement
  • Knowledge of insurance regulations, industry best practice, and legal requirements relevant to claims handling
  • Ability to manage, prioritise and progress a varied caseload to agreed standards
  • Strong communication skills with the ability to handle challenging conversations effectively
  • Confidence in investigating liability and making informed decisions within delegated authority
  • Ability to recognise and escalate fraud or indemnity concerns
  • A commitment to delivering fair customer outcomes and maintaining high service standards
What we offer:
  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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