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Respond to primarily inbound sales inquiries generated through marketing campaigns and partner channels, helping prospective customers explore available coverage options
Conduct thoughtful needs assessments by asking targeted questions, identifying protection gaps, and aligning customers with suitable health and supplemental insurance products
Review existing policies when appropriate and suggest adjustments or additional coverage that better supports each customer’s current situation
Achieve established sales objectives by maintaining strong conversion performance and increasing adoption of complementary insurance offerings
Foster lasting customer trust through clear, effective communication and a consultative approach during every interaction
Provide basic policy support and account-related assistance to ensure a smooth and positive customer experience from initial contact through follow-up
Stay dependable and prepared during scheduled shifts while maintaining strong attendance and punctuality standards
Balance call volume, follow-up tasks, and deadlines effectively in a high-energy sales setting
Complete additional assignments and support special projects as business needs evolve
Requirements
1 to 3 years of experience in a call center, sales, or inside sales environment
Must have Active Life and Health Insurance license
Background in selling health, dental, vision, or other ancillary insurance products is preferred
Ability to secure agency appointment requirements, including obtaining any necessary release from a prior upline before training if applicable
Demonstrated drive to achieve sales goals and perform in a metrics-based environment
Strong communication, interpersonal, and time management skills with the ability to represent the organization professionally
Ability to follow call guidance, present required disclosures accurately, and meet compliance and quota expectations
Proficiency with PCs and the ability to navigate telephony, quoting, enrollment, and related software systems efficiently
Coachable mindset with the ability to work independently, follow established procedures, and adapt to flexible scheduling during peak enrollment periods