Direct Customer Advocate Jobs

Senior Product Advocate

The Senior Product Advocate role at Atlassian involves collaborating with sales ...

Location

United Kingdom

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience interacting with customers in a pre-sales capacity
excellent communication skills
strong presentation skills to multi-level audiences
ability to interpret complex business problems and propose solutions
customer-centric mindset
proven track record in building executive relationships with customers
ability to collaborate across internal teams
fluency in English
creative problem-solving abilities
eagerness to continuously learn and grow

Job Responsibility

Partner with direct sales, partners, and larger account teams on SMB sales opportunities
participate in customer discovery to understand the customer's needs
identify additional opportunities for cross-product expansion
investigate and assess client pain points
act as a product expert in the pre-sales process
showcase how Atlassian software can solve problems
articulate the full Atlassian product and solution offerings
lead value-based demonstrations tailored to different stakeholders
guide customers' technical needs in the sales process
collaborate with sales associates to discuss pipeline and opportunities

What we offer

Health and wellbeing resources
paid volunteer days
additional perks offered by Atlassian.

Fulltime

Customer Success Lead

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7+ years of experience in Customer Success or post-sales roles within SaaS, ideally with commercial or mid-market accounts
Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
2–3+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team quota performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Strategic Account Executive

Atlassian is on a mission to unleash the potential of every team and we are maki...

Location

United States , Washington DC

Salary:

171800.00 - 276000.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years experience of software sales experience, focusing on strategic account management
3+ years of selling directly to the Federal System Integrators/Defense Industrial Base
An “Embrace the Chaos” mindset while we build and mature our Public Sector vertical
Experience navigating C-suite relationships within target accounts
Deep knowledge of the changing Defense landscape and its impact on this customer base
Experience with achieving success in customer-first SaaS organizations
You excel when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Experience using CRM, Pipeline Management, and Analytic tools
You are someone who wants to challenge the traditional Sales Model and improve sales processes
You love working cross-departmentally, take the initiative to get stuff done, try new things and are willing to be an advocate and voice for the public sector business

Job Responsibility

Deeply understanding your customers and how they are leveraging Atlassian's suite of products
Nurturing and growing existing relationships and working diligently to build new ones
Through strategic account planning, client management, and consistent demonstration of value creation, you will drive the execution of our profound goals
Setting direction and guiding orchestration for all of our support and cross functional teams who engage with our customers on their journey with Atlassian, such as Channel Partners, Solutions Engineers, and more
Being a critical liaison between our executives in product and engineering and our customers to help guide direction of future roadmap and constantly improve our customer experience

What we offer

health coverage, paid volunteer days, wellness resources

Fulltime

Public Sector Account Executive

Atlassian is looking for a Public Sector Account Executive to work with strategi...

Location

United States , Washington DC

Salary:

152700.00 - 220000.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years experience of Federal software sales experience, focusing on strategic account management
Strong relationships with Government Agencies, Solutions Partners, and Resellers
Deep knowledge of Government contracts and procurement vehicles
Experience with achieving success in customer-first SaaS organizations
You excel when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Experience using CRM, Pipeline Management, and Analytic tools
You are someone who wants to challenge the traditional Sales Model and improve sales processes
You love working cross-departmentally, take the initiative to get stuff done, try new things and are willing to be an advocate and voice for the public sector business
Experience working with and advising C-level customers and stakeholders to drive outcomes

Job Responsibility

Deeply understanding your customers and how they are leveraging Atlassian's suite of products
Nurturing and growing existing relationships and working diligently to build new ones
Strategic account planning, client management, and consistent demonstration of value creation
Driving customer migration to Atlassian’s FedRAMP cloud offering
Guiding orchestration for all support and cross-functional teams engaging with customers
Serving as a liaison between Atlassian’s executives in product and engineering and customers
Guiding future roadmap direction and continually improving customer experience

What we offer

Health coverage
Paid volunteer days
Wellness resources
Variety of perks and benefits to support you, your family, and local community

Fulltime

Engineering Leader

As the Engineering Leader in Chile, you will lead the growth and management of o...

Location

Chile , Santiago

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

15+ years of experience in software engineering roles
10+ years of experience leading engineering teams in an agile environment through customer centricity
Proven experience in a continuous delivery environment supporting modern engineering practices
Customer centricity: you understand that customer behavior and sentiment must be well understood to effectively build products for them
Proven success in building, leading, and growing a high-performance engineering team
Experience in managing distributed delivery, team collaboration, and communication in a geographically diverse setting
Experience managing managers, and setting up an engineering organization
Strong alignment with Checkr’s mission and values
Bias for Action: you proactively take initiative and deliver quick results in a fast-paced environment
Fail Fast Approach: you welcome experimentation and adapt quickly based on feedback

Job Responsibility

Define and execute an aggressive hiring strategy to expand our engineering capacity in Chile
Oversee the growth, development, and distributed delivery operations of engineering teams within Checkr
Own specific core and strategically important product areas directly, while also supporting other engineering teams and business functions as needed
Represent and advocate for Checkr's mission, vision, values, and business outcomes at the Chile office
Bring customer centricity to your entire engineering team
Foster cultural cohesiveness, inclusivity, and equitable representation in our Chile office as the most senior leader across all functions there
Partner with product and business leaders to influence strategic direction
Implement best in class engineering practices
Hire, mentor, and manage the performance of a diverse engineering leadership team
Work across the engineering team to shape software development to meet Checkr's objectives and key results

What we offer

A collaborative and fast-moving environment
Be part of an international company based in the United States
Learning and development reimbursement allowance
Competitive compensation and opportunity for professional and personal advancement
100% medical, dental, and vision coverage for employees and dependents
Additional vacation benefits of 5 extra days and flexibility to take time off
Reimbursement for work from home equipment
In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Cloud Senior Technical Product Manager

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evan...

Location

United States , Bellevue; Overland Park

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Influences product feature set or technical improvements to improve customer experience

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off

Fulltime

Senior Principal Engineer

As a senior technical leader, you will work closely with the Cloud Transition Ca...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Strong technical expertise and 14+ years experience in designing/building enterprise grade solutions using microservices
Fluency in at least one modern object-oriented programming language (preferably Java)
Broad experience architecting, designing, and building large-scale systems with multiple dependencies
Passion for engineering rigor and operational excellence (design principles and patterns, unit testing, best practices for security and privacy, CI/CD etc)
Success with building, expressing, and pitching a technical vision to stakeholders
Driving consensus with other cross team technical leaders
Excellent collaboration, communication and leadership skills
Ability to get engineers to follow their lead as well as mentor/coach
Success with leading the long-term strategy for software architecture
Experience with Enterprise Customers

Job Responsibility

Define and execute the vision and strategy for the group
Lead other engineers to define strategic technical direction
Execute projects from design to launch
Collaborate with other teams and leaders globally to influence, set expectations, gather inputs and communicate results
Identify and drive step-change initiatives
Build world class platforms to power Backup/Restore, Sandbox, Data Portability and Wall-to-wall expansion from competitors
Inspire other engineers in professional development
Contribute to engineering and operational practices
Bring in a continuous improvement mindset

Fulltime

Direct Customer Advocate

Atlassian

Location:
United States, Austin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 30, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Direct Customer Advocate

Senior Product Advocate

Customer Success Lead

Manager, Customer Care

Strategic Account Executive

Public Sector Account Executive

Engineering Leader

Cloud Senior Technical Product Manager

Senior Principal Engineer

Direct Customer Advocate

Atlassian

Location:United States, Austin

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 30, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Direct Customer Advocate

Senior Product Advocate

Customer Success Lead

Manager, Customer Care

Strategic Account Executive

Public Sector Account Executive

Engineering Leader

Cloud Senior Technical Product Manager

Senior Principal Engineer

Location:
United States, Austin

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
April 30, 2025