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At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Direct Billing Specialist who will support billing accuracy, client service excellence, and operational efficiency.
Job Responsibility
Process and manage direct bill transactions with carriers
Ensure accurate application of premiums, payments, and adjustments
Respond to internal teams and clients regarding billing inquiries
Maintain billing records in Agency Management System (EPIC or equivalent)
Reconcile carrier statements and client accounts
Monitor and resolve discrepancies in a timely manner
Ensure compliance with internal controls and documentation standards
Identify billing inconsistencies and recommend process improvements
Partner with account management teams to support client retention
Assist with reporting, audits, and month-end close processes as needed
Requirements
2+ years of experience in insurance billing, accounts receivable, or agency operations
Experience working within a brokerage or insurance agency environment preferred
Strong attention to detail and accuracy in financial transactions
Ability to manage multiple priorities and deadlines
Nice to have
Experience with EPIC or similar Agency Management Systems
Understanding of direct bill vs. agency bill processes