Dir, Voc Rehab & ADA Services

• Leads oversight of vocational rehabilitation services, including development and execution of return-to-work strategies, employability assessments, and job accommodation planning
• Tracks external market trends and competitor activity to continuously evolve ADA services and offerings
• Directs the administration and continuous improvement of ADA accommodation programs, ensuring compliance with regulatory requirements and evolving market needs
• Provides oversight to teams responsible for the evaluation of complex disability and accommodation scenarios and provide guidance on reasonable accommodations, return-to-work pathways, and functional capacity considerations
• Establishes and maintains best practices for vocational rehabilitation and ADA policies, including documentation standards, workflows, and service delivery models
• Partners with internal stakeholders (e.g., Legal, Compliance, Claims, and Operations) to ensure consistent and compliant application of ADA and vocational rehabilitation practices
• Provides subject matter expertise to sales and account teams on vocational and ADA-related offerings, supporting client education, solution design, and retention strategies
• Oversee the development of innovative accommodation and rehabilitation solutions to meet evolving client needs and regulatory expectations
• Monitors regulatory developments related to ADA, disability management, and rehabilitation services, ensuring timely updates to policies, procedures, and training
• Drives quality and performance outcomes related to vocational rehabilitation and accommodation services, including return-to-work success, timeliness, and customer satisfaction
• Creates and maintains budgets and manages expenses related to accommodation and rehabilitation services
• Leads capability development for internal teams on ADA compliance, reasonable accommodations, and vocational rehabilitation practices
• Supports resolution of complex client and employee accommodation issues, including escalations, complaints, and risk mitigation
• Performs other duties as needed

• Knowledge of healthcare operations, disability management, and service delivery models
• Knowledge of regulatory and compliance requirements (e.g., ADA, disability programs)
• Strong leadership, strategic planning, and operational management skills
• Experience with budgeting, financial performance, and resource management
• Ability to analyze data and drive performance improvement
• Strong communication, collaboration, and stakeholder management skills
• Demonstrated ability to lead change and implement innovative solutions
• Master's Degree Rehabilitation Counseling or a related field
• 10 or more years of vocational rehabilitation experience, 5 years management experience
• CRC (Certified Rehabilitation Counselor) certificate
• Demonstrated experience in case management
• Or an equivalent combination of education and experience

Doctorate

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO
• State-mandated sick leave
• Other leaves of absence