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Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.
Job Responsibility:
Creates and maintains MIS technology plans
Coordinates and implements communications for all new MIS applications/system installations and problem resolution
Provides project support for new MIS roll-outs/implementations
Leads project work as needed
Provides end-user support to hotel staff and business center
Writes proposals, analyses, projects, or cost-models
Provides timely, accurate, and detailed status reports as requested
Evaluates and makes recommendations regarding technology/asset life-cycles
Foresees, identifies and ensures resolution of MIS system(s) performance problems
Certifies software applications for use at properties
Consults with properties on all aspects of information technology
Executes property disaster recovery and business continuity as it relates to technology
Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies
Determines solutions and implements per cluster SOPs
Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management
Reviews vendor proposals and selects appropriate vendor for local technologies/hardware
Ensures compliance to technology-related vendor contracts
Ensures properties are securing and maintaining technology assets accordance with company policies and standards
Uses knowledge to solve support issues and train/develop junior employees
Manages information technology security compliance and ensures proper implementation of security measures
Manages reporting and compliance efforts for assigned area
Creates and maintains secure server environment
Performs server backups and routine/non-routine preventative maintenance
Ensures that adequate bandwidth exists and that circuits are secured
Communicates and ensures implementation of information technology standards and best practices
Provides exceptional customer service
Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements
Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals
Provides guidance to and assists properties in reviewing operating statements
researches and resolves discrepancies in technology charges
Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning
Maintains direct responsibility for area system managers and to their teams
Provides work direction to property-based systems technicians and managers
Responsible for hiring, training, development, compensation, performance management of direct reports and team
Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs)
Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.
Requirements:
2-year degree from an accredited university in Information Technology, Computer Science, or related major
4 years experience in Information Technology, Computer Science or related professional area.
4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major
certified trainer
2 years experience in Information Technology, Computer Science, or related professional area.