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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Dir-Sales

Indonesia, Medan · Job Posted July 04, 2026
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Job Responsibility

  • Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
  • Achieves personal booking goals and makes recommendations on booking goals of direct reports
  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
  • Assists with the development and implementation of promotions, both internal and external
  • Provides positive and aggressive leadership to ensure maximum revenue potential
  • Recommends booking goals for sales team members
  • Monitors all day to day activities of direct reports
  • Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked
  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
  • Assists Revenue Management with completing accurate six period projections
  • Reviews sales and catering guest satisfaction results to identify areas of improvement
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
  • Empowers employees to provide excellent customer service
  • Observes service behaviors of employees and provides feedback to individuals
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
  • Gains understanding of the property’s primary target customer and service expectations
  • Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
  • Develops and manages relationships with key stakeholders, both internal and external
  • Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
  • Utilizes all available on the job training tools for employees

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
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