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The Dining Services Supervisor leads a team to service our onsite cafeterias, cafés, and coffee shops in addition to patient room service. The position oversees, or is directly responsible for, one or more of the following: inventory, cold food prep, cooking, plating, or room service. The position requires a keen focus on safety, quality, and customer service.
Job Responsibility:
Supervises and coordinates activities of a specific operational unit within the department (Production/Support Services, Raw Materials, Cafeteria, Cafes, or Patient Services)
Participates in the hiring, onboarding, training, ongoing coaching, and performance management of assigned employees
Schedules employees to ensure appropriate staffing levels to meet production/service requirements
Provides positive motivation to employees to insure high employee engagement/morale
Ensures daily adherence to all food safety regulations and food handling protocols
Inventories, orders, and monitors usage of food and supplies for assigned unit
Maintains documentation as required
Monitors and assures food quality, product standards, sanitation, and patient/customer service
Initiates and maintains communications with unit customers, employees, other department units, and outside departments supporting dining services operations
Initiates and/or supports service recovery efforts as needed
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Requirements:
High School Graduate or GED
1 or more years of experience working in large volume food service, restaurant, or patient food service environments
Fluent English - Must be able to read, write, speak, and understand English
Must possess basic math skills
Nice to have:
Associates Degree
1 or more years of supervisory experience in a food service setting