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Dining Reservations Executive

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Four Seasons

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Location:
Singapore , Singapore

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Dining Reservations Executive plays a key role in shaping the guest dining journey by managing reservation enquiries across all hotel restaurants and bars. This role responds to guest and partner enquiries via phone, email, and online reservation platforms, while actively promoting the hotel’s dining offerings and identifying opportunities to maximise revenue. You will coordinate reservation details to enhance the overall guest experience, manage Private Dining Room availability, and support accurate forecasting of seating occupancy and revenue for special events. A strong understanding of the restaurant’s concept, positioning, layout, and basic hotel information is essential. You will also work closely with Marketing and Public Relations to support promotional initiatives and ensure availability is accurately reflected across platforms such as OpenTable and other distribution channels.

Job Responsibility:

  • Manage and oversee dining reservations for all hotel restaurants and bars across multiple platforms, including phone, email, and online booking systems
  • Handle dining enquiries from in-house guests, city diners, and referral networks with professionalism and service excellence
  • Promote dining concepts and experiences while identifying opportunities to increase revenue through effective reservation management and upselling
  • Coordinate Private Dining Room bookings and monitor availability to ensure seamless execution
  • Support forecasting of seating occupancy and revenue for special events and peak periods
  • Collaborate with Marketing and Public Relations to support restaurant promotions and ensure accurate availability across all channels
  • Provide operational support to festive desk operations and assist with Food & Beverage operations when required

Requirements:

  • Preferably with a Diploma in Hospitality Management or its equivalent
  • Minimum of 1 year of experience in customer service/call centre, preferably in the Hospitality/F&B industry
  • Positive attitude and professional demeanor when interacting with guests and handling daily responsibilities
  • Previous experience within Four Seasons (or a top luxury group) will be an advantage
What we offer:
  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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