Dining Reservations Agent Job at Four Seasons (Vouliagmeni)

Reservations Agent

We are seeking an experienced and service‑driven Reservations Agent to join our ...

Location

Morocco , Marrakech

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hotel reservations, customer service, or sales
luxury hospitality experience preferred
Fluent in English and French (written and spoken)
additional languages are an asset
Strong sales skills with the ability to identify guest needs and recommend suitable options
Excellent organizational abilities, attention to detail, and capacity to multitask under pressure
Positive attitude, strong teamwork spirit, and genuine passion for guest service.

Job Responsibility

Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner
Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities
Maintain full knowledge of both properties—including room categories, services, amenities, dining venues, spa offerings, and experiences
Deliver personalized service while adhering to Four Seasons standards and communication guidelines
Enter, modify, and confirm reservations in the Property Management System with accuracy
Manage guest preferences, special requests, traces, and comments to ensure seamless coordination
Process cancellations, no-shows, amendments, and ensure timely follow-up with guests
Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations
Communicate clearly with colleagues to provide continuity and visibility across shifts
Uphold a professional image—appearance, conduct, and communication—at all times.

What we offer

A culture grounded in respect, teamwork, and the Golden Rule
Career development opportunities with a world‑renowned luxury brand
A supportive and engaging work environment that values diversity and inclusion
Competitive benefits and recognition for excellence in performance.

Fulltime

Communications / Reservations Agent

Four Seasons Beverly Wilshire is looking for a Hotel Communications Agent who sh...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Monitor and respond to hotel emergency and safety situations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Reservations Agent

The Reservations Agent is responsible for managing guest bookings and inquiries ...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Minimum 1-2 years' experience in a high-volume call setting or similar hotel experience
Strong attention to detail and organizational skills
Excellent customer service skills
Strong and effective communication skills
Ability to read, write, and speak English
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High

Job Responsibility

Manage guest bookings and inquiries efficiently while delivering outstanding customer service
Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Complete pre arrival communication for guests arriving
Process deposits for reservations that require
Executes all tasks and trainings assigned by the supervisor
Answer incoming hotel calls in an efficient and friendly manner
Manage Four Seasons chat, responding to requests in a timely manner
Process email reservation requests from all outside agencies and colleagues
Answer General Reservations and Contact Us e-mail

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Communications / Reservations (CORE) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Communications / Reservations (CORE) Agent

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications ...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Reservations Manager

In this position, you will manage a team of Sales and Communications Agents that...

Location

United States of America , Boston

Salary:

85763.00 - 94786.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred
Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards
Able to provide unwavering customer service, strong personal presentation
Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, both in person and by telephone
Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS
Must be able to work all shifts including AM, PM, weekends and holidays
Fluent in English
Legal work authorization for employment in the United States required
Continuous sitting for majority of the shift

Job Responsibility

Manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house
Lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests
With the Commercial team, achieve sales targets, maximize efficiencies to optimize revenue opportunities and serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales
As a technical expert ensure the fulfilment of various brand partnership programs, distribution activities and lead a variety of financial / PCI tasks with the Finance department

What we offer

FREE Medical and Dental insurance for you and your eligible dependents
Career growth opportunities both within Four Seasons Hotel Boston and worldwide
Experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Complimentary meals at our employee cafeteria
401k participation with company matching program
Complimentary Life insurance
Vacation & Paid Sick Time Off

Fulltime

Hotel Front Desk Agent

We are seeking a friendly and professional Hotel Front Desk Agent to join our gu...

Location

United States , Vail

Salary:

24.00 USD / Hour

The Sebastian - Vail - A Timbers Resort

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
additional education in hospitality is a plus
Previous experience in a customer service role, preferably in a hotel or hospitality setting
Strong communication and interpersonal skills
Proficiency in using hotel management software and basic computer applications
Ability to work flexible hours, including evenings, weekends, and holidays
Excellent problem-solving skills and the ability to remain calm under pressure
Strong attention to detail and organizational skills

Job Responsibility

Greet and welcome guests upon their arrival and provide a warm farewell upon their departure
Efficiently manage the check-in and check-out process, ensuring a smooth and pleasant experience for all guests
Handle guest inquiries, reservations, and cancellations, both in person and over the phone
Coordinate with housekeeping and maintenance teams to ensure that guests' needs are met promptly
Maintain accurate records of room availability, guest accounts, and hotel payments
Resolve any guest complaints or issues in a professional and timely manner
Provide information about hotel amenities, local attractions, dining options, and transportation services
Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
Follow all hotel security protocols to ensure a safe environment for guests and staff

What we offer

Free onsite shift parking
Discounted F&B, Spa Treatments & Retail up to 40% off
401K with Match
PTO
Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
Free onsite Chef prepared employee dining room with hot meals and salad bar

Fulltime

Residence Club Front Desk Agent

Location

United States , Scottsdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Ability to work 8 hour shifts at a stand-up desk
Ability to multi-task and remain calm under pressure
Positive attitude with strong adaptability
Knowledge of or ability to use computer equipment or software related to hospitality and business administration is required
Ability to read and speak English in a clear manner

Job Responsibility

Welcoming and registering residence club owners and guests
check-in/check-out, issuing keys, collecting method of payments, and verbal introduction and tour of the property
Answering, assisting, and completing with guest requests via phone or email conversation
Successfully complete daily front desk checklist duties and foster a healthy team environment following a thorough pass on
Ability to use on-property POS system to merge, cancel, and extend guest reservations based on guests' movements
Assist Residence Club guests stay with all concierge requests including dining, local activities, car rentals, mailing and shipping etc
Taking, submitting, communicating, and following up with all maintenance requests from both internal and external guests of Residence Club
Upkeeping the messages between departments, redirect as needed
Appropriate financial control including
in-house credit audits, managing cash banks, handling FS gift certificates, review negative postings, etc

What we offer

A welcoming, energizing culture where you’re encouraged to bring your authentic self to work every day
Comprehensive learning and development programs designed to help you grow, refine your craft, and build your career
Inclusive, diverse employee events and celebrations throughout the year
Exclusive Four Seasons travel perks and employee discounts worldwide
Competitive compensation and benefits, including Medical, Dental, Vision, and Retirement plans effective as soon as 30 days
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

Select Country

Dining Reservations Agent

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?