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Digital Workplace Technologies Expert

Italy, Sesto San Giovanni (MI) Employment contract 36000.00 EUR / Year · Job Posted June 29, 2026
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Job Responsibility

  • Support data center and disaster recovery activities, ensuring alignment with backup processes and audit requirements
  • Manage server rooms and IT equipment rooms, including power supply and protection, cooling and environmental controls, physical access management
  • Participate in server deployment, regeneration, and decommissioning activities across Italian sites
  • Provide network support and management, including LAN, WLAN, and WAN services
  • Support network device lifecycle activities (switches, access points) and contribute to regeneration and stabilization initiatives
  • Support IT/OT convergence locations, coordinating on site SmartHands activities for manufacturing and warehouse environments
  • Contribute to advanced connectivity solutions where required by business continuity or site constraints
  • Manage and support end user devices, including PCs, peripherals, and related workplace technologies providing IT Lounge services where applicable
  • Support mobile device services in alignment with central standards
  • Manage and support collaboration technologies, including meeting rooms and shared devices
  • Oversee print and copy services, including vendor coordination and service optimization
  • Support telephony and collaboration services used by the Business Unit
  • Ensure the asset inventory database (CMDB) is kept accurate and up to date
  • Provide on-site and remote IT support for business events, townhalls, leadership meetings, and large scale internal or external events
  • Act as a local technical reference for workplace related incidents, changes, and rollouts
  • Ensure service continuity and rapid stabilization during incidents affecting workplace technologies
  • Coordinate with vendors, third parties, and DTPS platform teams as required
  • Ensure workplace technologies are operated in line with corporate cybersecurity policies, GDPR, and audit requirements
  • Support vulnerability remediation and compliance initiatives in collaboration with central teams
  • Preparing clear documentation in English and the local language
  • Actively contribute as a member of Agile Teams (e.g. Digital Workplace, Network Operations, Distributed Computing)
  • Execute work in alignment with DWT and DTPS operating models, processes, and priorities
  • Support continuous improvement initiatives aimed at service quality, resilience, and employee experience

Requirements

  • 3-5 years of experience in Digital Workplace roles
  • Degree in Information Technology or equivalent is considered as a plus
  • Hands on exposure to End user device management
  • Workplace collaboration and telephony services
  • Server and IT equipment room operations
  • Network services (LAN/WLAN/WAN, VPN)
  • IT Service Management Processes and tools (ServiceNow knowledge is considered as a plus)
  • Security Operations
  • Strong operational mindset with the ability to balance day to day support and transformation activities
  • Ability to work effectively in Agile and cross functional environments
  • Strong coordination skills with internal teams and external partners
  • Clear communication skills in a business facing IT role
  • Good English proficiency (both written and verbal)
  • Strong customer focus and the ability to act as a trusted IT partner for the business
  • Availability upon call and for exceptional business needs outside ordinary working hours is requested
  • Skilled in stakeholder management, maintaining positive relationships with clients, vendors, and internal teams
  • Working effectively with colleagues from different countries and cultural backgrounds
  • Adapting communication style to diverse audiences
  • Managing escalations professionally and diplomatically

Nice to have

  • Degree in Information Technology or equivalent
  • ServiceNow knowledge

What we offer

  • Work-life balance: possibility of remote work and flexible hours
  • Growth opportunities: we invest in your professional development by offering you the opportunity to take dedicated training courses and pursue growth paths, including cross-functional ones
  • Health insurance
  • Employee Assistance Program – psychological counseling and support
  • Tax advice and assistance
  • Corporate discounts and discounted product purchases
  • Company canteen
  • Coaching and mentoring programs
  • Development opportunities
  • Learning programs

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