This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Support data center and disaster recovery activities, ensuring alignment with backup processes and audit requirements
Manage server rooms and IT equipment rooms, including power supply and protection, cooling and environmental controls, physical access management
Participate in server deployment, regeneration, and decommissioning activities across Italian sites
Provide network support and management, including LAN, WLAN, and WAN services
Support network device lifecycle activities (switches, access points) and contribute to regeneration and stabilization initiatives
Support IT/OT convergence locations, coordinating on site SmartHands activities for manufacturing and warehouse environments
Contribute to advanced connectivity solutions where required by business continuity or site constraints
Manage and support end user devices, including PCs, peripherals, and related workplace technologies providing IT Lounge services where applicable
Support mobile device services in alignment with central standards
Manage and support collaboration technologies, including meeting rooms and shared devices
Oversee print and copy services, including vendor coordination and service optimization
Support telephony and collaboration services used by the Business Unit
Ensure the asset inventory database (CMDB) is kept accurate and up to date
Provide on-site and remote IT support for business events, townhalls, leadership meetings, and large scale internal or external events
Act as a local technical reference for workplace related incidents, changes, and rollouts
Ensure service continuity and rapid stabilization during incidents affecting workplace technologies
Coordinate with vendors, third parties, and DTPS platform teams as required
Ensure workplace technologies are operated in line with corporate cybersecurity policies, GDPR, and audit requirements
Support vulnerability remediation and compliance initiatives in collaboration with central teams
Preparing clear documentation in English and the local language
Actively contribute as a member of Agile Teams (e.g. Digital Workplace, Network Operations, Distributed Computing)
Execute work in alignment with DWT and DTPS operating models, processes, and priorities
Support continuous improvement initiatives aimed at service quality, resilience, and employee experience
Requirements
3-5 years of experience in Digital Workplace roles
Degree in Information Technology or equivalent is considered as a plus
Hands on exposure to End user device management
Workplace collaboration and telephony services
Server and IT equipment room operations
Network services (LAN/WLAN/WAN, VPN)
IT Service Management Processes and tools (ServiceNow knowledge is considered as a plus)
Security Operations
Strong operational mindset with the ability to balance day to day support and transformation activities
Ability to work effectively in Agile and cross functional environments
Strong coordination skills with internal teams and external partners
Clear communication skills in a business facing IT role
Good English proficiency (both written and verbal)
Strong customer focus and the ability to act as a trusted IT partner for the business
Availability upon call and for exceptional business needs outside ordinary working hours is requested
Skilled in stakeholder management, maintaining positive relationships with clients, vendors, and internal teams
Working effectively with colleagues from different countries and cultural backgrounds
Adapting communication style to diverse audiences
Managing escalations professionally and diplomatically
Nice to have
Degree in Information Technology or equivalent
ServiceNow knowledge
What we offer
Work-life balance: possibility of remote work and flexible hours
Growth opportunities: we invest in your professional development by offering you the opportunity to take dedicated training courses and pursue growth paths, including cross-functional ones
Health insurance
Employee Assistance Program – psychological counseling and support
Tax advice and assistance
Corporate discounts and discounted product purchases