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Digital Workplace Support & ERP Specialist

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Teoxane

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Location:
Thailand , Bangkok

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

In the frame of the growth of our business, we are looking for a Digital Workplace Support & ERP Specialist.

Job Responsibility:

  • Provide Level 1 IT support and operational management, as part of the global team essentially for subsidiaries
  • Collaborate with the IT teams in subs, using a clear RACI model to ensure smooth operations and shared accountability
  • Administer and optimize digital workplace tools (MS365, Active Directory, collaboration platforms), ensuring secure and integrated user experiences
  • Support and perform first-level administration and monitoring of the Magic (or equivalent such as MuleSoft…) middleware platform
  • Participate in remote configuration and management of IT assets (PCs, phones, printers, meeting rooms, tablets) for the region, on behalf of the global team
  • Lead incident and change management processes, applying ITIL best practices
  • Manage and support the ERP environment (SAP Business One) Basis (user access, technical config), including add-ons and integrations (EDI, Salesforce, Shopify, Kissflow)
  • Monitor service performance (SLA, ticket volumes, major incidents) and communicate key indicators
  • Act as a reference for global IT policies, documentation, and governance
  • Propose and implement improvements to IT support processes and digital tools, ensuring compliance with security, regulatory, and cost constraints

Requirements:

  • Master’s degree in Engineering, Computer Science, or equivalent university-level education
  • 5+ years of experience IT Helpdesk operations, and at least one year within ERP service management (Infor M3, MS Dynamics, SAP B1…)
  • Strong knowledge of ITIL methodology
  • Technical expertise in SAP Business One, SQL, Windows Server, ESX, Veeam, Exchange, MS365, and network infrastructure (voice/data)
  • Fluent in English

Nice to have:

  • PMP certification is a plus
  • Experience in the pharmaceutical or medical device industry is an asset

Additional Information:

Job Posted:
January 10, 2026

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