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The Digital Workplace Solution Lead is a senior technical role responsible for designing and delivering digital workplace solutions across managed services and client engagements. This role combines strong technical knowledge with the ability to support presales activities, contribute to technical governance, and drive continuous improvement, while working collaboratively within a wider architecture and delivery team. The role requires travel in the UK and occasionally Europe for client meetings and presentations. Typically 10-20 percent of the time.
Job Responsibility:
Support and contribute to the digital workplace framework and standards across the practice
Design and deliver solution architectures for digital workplace engagements, including M365, endpoint, and collaboration platforms
Contribute to innovation initiatives incorporating automation and emerging technologies
Apply and maintain technical best practices, patterns, and reference architectures within engagements
Support delivery practice development and contribute to service portfolio improvements
Support presales activities for digital workplace managed services opportunities
Contribute to technical aspects of bids and proposals, including solution positioning and documentation
Develop compelling technical proposals, architectures, and business cases
Conduct client workshops, discovery sessions, and technical presentations
Support commercial teams with sizing, resource/effort estimation, and risk assessment
Build and maintain strong client relationships at a senior technical level
Support governance activities for managed services accounts across M365, Google Workspace, and collaboration platforms
Adhere to and help apply technical standards, security policies, and operational procedures
Conduct architecture reviews and quality assurance for client solutions
Ensure alignment with industry frameworks (ITIL, TOGAF, security standards)
Support resolution of technical escalations and complex solution challenges
Share knowledge and provide technical guidance to colleagues and junior team members
Build technical competency through training, certification programs, and knowledge sharing
Actively participate in communities of practice and technical guilds
Support recruitment processes and technical assessments for the digital workplace practice
Foster a culture of innovation, continuous improvement, and technical excellence
Maintain working relationships with Microsoft, Google, and key technology vendors
Leverage partner programs and early access opportunities
Stay current with product roadmaps and industry trends
Support NTT Data’s engagement in vendor meetings and partner events
Contribute to internal knowledge bases, case studies, and technical documentation
Support client events and internal technical sessions where appropriate
Engage with professional communities and stay current with industry developments
Contribute to proof-of-concept initiatives and internal innovation activities
Requirements:
In Depth IT and digital workplace technologies
Experience in a solution design, architect, or senior technical role
Proven track record in presales and managed services environments
Strong working knowledge of M365 and/or Google Workspace platforms
Strong understanding of ITSM platforms and integration patterns
Familiarity with governance frameworks such as ITIL and an appreciation of technical standards
Excellent stakeholder management and communication skills
Nice to have:
Relevant certifications (Microsoft 365 Associate or above, Google Workspace, TOGAF, ITIL Foundation)
Experience with AI/ML implementations in workplace scenarios
Experience contributing to digital transformation programmes or workplace migration projects
Experience working in collaborative team environments with cross-functional stakeholders
What we offer:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
We also offer the opportunity to have flexible work options