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Airbus Helicopters is looking for a Digital Workplace Performance Manager (f/m) to join our IT department based in Marignane, France. Digital Workplace makes a significant and positive impact on the way Airbus employees work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus Helicopters. This is achieved through the deployment and support of new tools and technologies enabling better cross country collaboration with new digital tools and a new restricted environment. The Digital Workplace team is ensuring that all our employees have the right solutions to work from anywhere at any time and connecting together employees from any division.
Job Responsibility:
Managing the User Satisfaction of all Digital Workplace Products
Animating discussions and improvement initiative definition with a panel of end users
Monitor Digital Workplace strategic KPIs
Liaise with Airbus Commercial, Defense & Space to harmonize and standardize Digital Workplace Strategy and vision
Manage major contracts with the Airbus Group representative, Procurement team and manage delivery quality of our suppliers
Manage Digital Workplace Operative Plan and Project Budgets
Propose continuous improvement on performance based on data and events analysis
Support Product Managers to monitor their performance
Requirements:
Worked in a large enterprise environment
Data Analyst knowledge is key
You will manage partners & subcontractors
Knowledge of ServiceNow is a main advantage
Leadership and pedagogical skills are welcomed
Good Knowledge of incident and change management based on ITIL principles
Ability to solve complex issues, good at problem statement analysis and solution design thinking
You are active-listener with the team and with your supplier
Open-mindedness, self-awareness, transparency, and welcome feedback will be highly appreciated skills
Ability to work collectively, respecting Airbus values and seeking empowerment are keys
Mindset to deliver quality whilst seeking for simplicity will be as well appreciated
English language negotiation level is required
This position requires a security clearance or will require being eligible for clearance by the recognized authorities
What we offer:
Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis
Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services
Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application
Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility