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This position is part of the team of IT Asset Management in Airbus China, and your launchpad into IT Asset Management. This is not only an internship, but a hands-on opportunity to launch your career in IT and be a key player in the digital transformation of a global aerospace leader, Airbus.
Job Responsibility:
ServiceNow Platform Support
Collaboration and Communication
Operational & Technical Support
Documentation and Reporting
Stakeholder Engagement Support
Requirements:
Assist in the optimization and configuration of the ServiceNow Asset Management module based on local requirements
Support the team in defining, testing, and implementing modifications to platform permissions and workflows
Provide support for testing new features or patches deployed on the ServiceNow platform
Act as a key support contact for communicating with European teams regarding ServiceNow development, permission requests, and workflow changes
Assist in translating local business requirements for asset management into clear technical specifications for global development teams
Help track the progress of development tasks and change requests assigned to European teams
Provide first-level (L1) support to internal users for inquiries and issues related to the ServiceNow asset platform
Assist in troubleshooting basic incidents related to asset data, user access, and workflow processes
Support the team in following up on and escalating urgent cases related to asset management
Develop and maintain clear documentation for local configurations, user guides, and troubleshooting procedures for the asset platform
Assist in generating regular reports from ServiceNow on asset compliance, data accuracy, license status, or service requests for management review
Assist the team in maintaining a close relationship with internal stakeholders to gather feedback and pain points
Support the organization of user involvement workshops or knowledge-sharing sessions for new ServiceNow features