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Airbus Logo Airbus · IT - Administration

Digital Workplace Intern

China, Beijing Area · Job Posted February 21, 2026
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Job Description

This position is part of the team of IT Asset Management in Airbus China, and your launchpad into IT Asset Management. This is not only an internship, but a hands-on opportunity to launch your career in IT and be a key player in the digital transformation of a global aerospace leader, Airbus.

Job Responsibility

  • ServiceNow Platform Support
  • Collaboration and Communication
  • Operational & Technical Support
  • Documentation and Reporting
  • Stakeholder Engagement Support

Requirements

  • Assist in the optimization and configuration of the ServiceNow Asset Management module based on local requirements
  • Support the team in defining, testing, and implementing modifications to platform permissions and workflows
  • Provide support for testing new features or patches deployed on the ServiceNow platform
  • Act as a key support contact for communicating with European teams regarding ServiceNow development, permission requests, and workflow changes
  • Assist in translating local business requirements for asset management into clear technical specifications for global development teams
  • Help track the progress of development tasks and change requests assigned to European teams
  • Provide first-level (L1) support to internal users for inquiries and issues related to the ServiceNow asset platform
  • Assist in troubleshooting basic incidents related to asset data, user access, and workflow processes
  • Support the team in following up on and escalating urgent cases related to asset management
  • Develop and maintain clear documentation for local configurations, user guides, and troubleshooting procedures for the asset platform
  • Assist in generating regular reports from ServiceNow on asset compliance, data accuracy, license status, or service requests for management review
  • Assist the team in maintaining a close relationship with internal stakeholders to gather feedback and pain points
  • Support the organization of user involvement workshops or knowledge-sharing sessions for new ServiceNow features
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