This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our Digital User Research Coordinator will be responsible for managing the delivery of Digital User Research, working to improve ways of working, and also contributing to the delivery of research work at times of high demand.
Job Responsibility:
Manage the intake and prioritisation of research requests from teams across our business by acting as the liaison between business stakeholders and the Digital User Research team, managing stakeholder expectations and communication of timelines and progress
Support the Digital User Research team at times of high demand by designing, conducting and sharing findings from your own research studies
Own and maintain the research roadmap, ensuring projects are scoped, scheduled and tracked effectively
Coordinate resource allocation across multiple research projects and monitor progress against timelines, managing the delivery of research projects
Develop and maintain research processes, templates and documentation
Create the right environment for Digital User Researchers to do their best work, by leading ceremonies that support collaboration and team efficiency
Requirements:
Experience coordinating research and managing operations within user research teams
A deep understanding of user research best practice and ways of working
Knowledge of a range of digital user research methodologies - such as talk out loud testing, desk research, Wizard of Oz testing and surveys
Exceptional stakeholder management and communication skills
Ability to juggle competing priorities and make smart decisions based on business needs
An understanding of using automation and AI to optimise team operations
What we offer:
Our pension scheme (where you can get up to 11% from us)
On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket