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Digital Transformation Support Analyst

India, Pune · Job Posted July 05, 2026
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Job Description

We are seeking a Digital Transformation Support Analyst to support the maintenance and continuous improvement of automation solutions and digital tools within Core Transport. This role focuses on providing first-line technical support, ensuring stability of automation workflows, and contributing to the development and deployment of new solutions that enable efficient operations.

Job Responsibility

  • Act as the first point of contact for automation-related queries and technical issues, ensuring prompt resolution or appropriate escalation
  • Support day-to-day operations and stability of automation tools and scripts to minimise downtime and service disruption
  • Collaborate with operational teams to gather requirements, document processes, and identify opportunities for automation and process improvement
  • Assist in testing, deployment, and monitoring of automation workflows, ensuring alignment with business and quality standards
  • Maintain accurate records of automation assets, incidents, and changes to support compliance and continuous improvement
  • Contribute to the development of user guides, training materials, and knowledge-sharing initiatives
  • Participate in operational reviews and recommend enhancements to improve efficiency and support transformation goals
  • Develop knowledge of emerging technologies and automation tools relevant to business needs

Requirements

  • Brings 7–8 years of relevant experience in automation support or a related field
  • Demonstrates proficiency in Python scripting, including libraries such as pexpect
  • familiarity with Bash, PowerShell, or Java is advantageous
  • Has knowledge of APIs, database management, and SQL
  • Possesses experience in troubleshooting and resolving technical issues
  • Understands process automation, digital tools, and exposure to DevOps or software engineering environments
  • Has networking knowledge in IP and Transmission
  • certifications such as Network+ or CCNA are beneficial
  • Applies strong analytical and problem-solving skills
  • Communicates effectively and collaborates well within diverse teams
  • Demonstrates adaptability and a proactive approach to learning
  • Is able to work within 9am–5pm UK hours

Nice to have

  • familiarity with Bash, PowerShell, or Java is advantageous
  • certifications such as Network+ or CCNA are beneficial

What we offer

  • Opportunity to work on large-scale digital transformation initiatives within a global organisation
  • Exposure to cutting-edge automation tools and enterprise-level workflows
  • Collaborative work environment with cross-functional teams
  • Continuous learning opportunities and access to knowledge-sharing platforms
  • Experience in driving operational efficiency and innovation in telecom networks

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