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We are seeking a Digital Transformation Support Analyst to support the maintenance and continuous improvement of automation solutions and digital tools within Core Transport. This role focuses on providing first-line technical support, ensuring stability of automation workflows, and contributing to the development and deployment of new solutions that enable efficient operations.
Job Responsibility
Act as the first point of contact for automation-related queries and technical issues, ensuring prompt resolution or appropriate escalation
Support day-to-day operations and stability of automation tools and scripts to minimise downtime and service disruption
Collaborate with operational teams to gather requirements, document processes, and identify opportunities for automation and process improvement
Assist in testing, deployment, and monitoring of automation workflows, ensuring alignment with business and quality standards
Maintain accurate records of automation assets, incidents, and changes to support compliance and continuous improvement
Contribute to the development of user guides, training materials, and knowledge-sharing initiatives
Participate in operational reviews and recommend enhancements to improve efficiency and support transformation goals
Develop knowledge of emerging technologies and automation tools relevant to business needs
Requirements
Brings 7–8 years of relevant experience in automation support or a related field
Demonstrates proficiency in Python scripting, including libraries such as pexpect
familiarity with Bash, PowerShell, or Java is advantageous
Has knowledge of APIs, database management, and SQL
Possesses experience in troubleshooting and resolving technical issues
Understands process automation, digital tools, and exposure to DevOps or software engineering environments
Has networking knowledge in IP and Transmission
certifications such as Network+ or CCNA are beneficial
Applies strong analytical and problem-solving skills
Communicates effectively and collaborates well within diverse teams
Demonstrates adaptability and a proactive approach to learning
Is able to work within 9am–5pm UK hours
Nice to have
familiarity with Bash, PowerShell, or Java is advantageous
certifications such as Network+ or CCNA are beneficial
What we offer
Opportunity to work on large-scale digital transformation initiatives within a global organisation
Exposure to cutting-edge automation tools and enterprise-level workflows
Collaborative work environment with cross-functional teams
Continuous learning opportunities and access to knowledge-sharing platforms
Experience in driving operational efficiency and innovation in telecom networks