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Digital Transformation Support Analyst

India, Pune · Job Posted February 14, 2026
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Job Description

We are seeking a Digital Automation Support Analyst to provide first‑line support for automation workflows and digital tools across Core Transport. The individual will play a key role in maintaining automation stability, resolving issues, collaborating with operational teams, and contributing to the development, testing, and deployment of new automation initiatives. This role suits individuals with strong scripting capability, hands-on problem‑solving skills, and experience in IP and transmission networking.

Job Responsibility

  • Act as the first point of contact for automation-related queries, resolving or escalating issues promptly
  • Support the smooth running of automation tools and scripts to minimise disruptions
  • Collaborate with operational teams to gather requirements, document processes, and identify automation opportunities
  • Assist in testing, deploying, and monitoring new and existing automation workflows to ensure they meet operational and quality standards
  • Maintain accurate documentation of automation assets, changes, and incident records
  • Contribute to user guides, training materials, and internal knowledge‑sharing sessions
  • Participate in process reviews and suggest improvements aligned with digital transformation objectives
  • Demonstrate continuous learning and adaptability to new automation tools and emerging technologies

Requirements

  • 7–8 years of experience supporting automation, scripting, or digital tooling
  • Proficiency in Python, including experience with libraries such as pexpect
  • familiarity with Bash, PowerShell, or Java is desirable
  • Experience in troubleshooting and resolving technical issues
  • Strong understanding of APIs, database management, and SQL
  • Knowledge of IP and transmission networking
  • Network+ or CCNA certification is advantageous
  • Exposure to DevOps or software engineering environments is beneficial
  • Analytical mindset with strong communication and collaboration skills
  • Ability to work 9 AM–5 PM UK hours

Nice to have

  • Network+ or CCNA certification is advantageous
  • Exposure to DevOps or software engineering environments is beneficial

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