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AMCS are embarking on a Digital Transformation effort and are seeking an experienced Program Manager to lead this multi-workstream transformation effort. The individual will drive alignment across business and technology stakeholders, coordinate with our external transformation partner, and ensure disciplined execution from design through to adoption.
Job Responsibility:
Lead the overall program structure, planning, and execution for L2C and R2R transformation initiatives
Manage multiple concurrent workstreams (e.g., process design, system enablement, data, change management)
Serve as the primary liaison between internal business teams (Finance, Sales Ops, IT) and the external transformation partner
Establish governance frameworks including steering committee reporting, RAID logs, KPIs, and regular executive updates
Ensure cross-functional alignment on business requirements, process designs, and system integrations
Partner with functional and technical teams to ensure effective Salesforce–NetSuite integration and process automation
Oversee change management, training, and communication strategies to support successful adoption
Identify and proactively mitigate program risks, dependencies, and issues
Requirements:
10–15 years’ experience in program or transformation management, ideally in software/SaaS or technology-enabled services
Proven track record leading end-to-end business process and system transformations across lead-to-cash or record-to-report domains
Experience managing projects involving CRMs such as Salesforce (Sales Cloud, CPQ, Billing) and ERPs such as NetSuite (Financials, Revenue Management, Advanced Billing) - integration experience strongly preferred
Solid understanding of accounting, revenue recognition, and financial close processes
Experience working with and managing external implementation or consulting partners
Demonstrated success managing cross-functional teams and executive stakeholders
Strong program management discipline — structured, organized, and detail-oriented
Excellent stakeholder management and communication skills
able to engage at all levels
Adept at process analysis, solution design, and translating business needs into executable work plans
Experienced in establishing and running governance, reporting, and risk management frameworks
Comfortable operating in ambiguous, evolving environments and balancing strategic and tactical priorities
Excellent leadership and team management skills, with the ability to motivate diverse teams and drive collaboration
Proficiency in digital tools and platforms used in marketing automation, CRM, customer support, and project management
Bachelor’s degree in business, Finance, or a related field (MBA a plus)
PMP, PRINCE2, or equivalent program management certification preferred
Nice to have:
MBA a plus
PMP, PRINCE2, or equivalent program management certification preferred