Digital Transformation Process Manager, Robert Half

Robert Half

Location:
United States, Stamford

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Digital Transformation Process Manager is responsible for overseeing how business processes are designed, documented, implemented, and improved across core digital tools and systems. This role exists to ensure that operational workflows within key platforms are efficient, well-controlled, and aligned with broader transformation goals. By driving consistent process standards, managing procedural documentation, and embedding the right controls, the Process Manager plays a critical role in ensuring that changes to systems are sustainable, well-governed, and effectively adopted by the business. This role supports high-quality execution and long-term scalability across the transformation lifecycle.

Job Responsibility:

Define and maintain process standards and documentation practices across systems to ensure consistency and alignment with transformation goals
Review and assess process change requests, ensuring downstream impacts and system constraints are considered before implementation
Embed appropriate controls into process design to support risk mitigation and ensure documentation and procedures meet appropriate internal requirements
Partner with business leads, IT teams, and external consultants to co-design processes that reflect both operational needs and system capabilities
Act as a liaison to ensure that process changes are executable and sustainable across teams and tools
Communicate process changes clearly and proactively, including rationale, impacts, and expected outcomes
Ensure that stakeholders understand implications across both workflows and system usage
Lead the rollout of new or updated processes within digital tools, ensuring they are practical, aligned with system capabilities, and designed for long-term maintenance
Consider tool upgrades, deprecations, and configuration limitations as part of rollout planning
Create and manage clear, accessible documentation for processes, procedures, and controls
Ensure that process designs support clean data flows and accurate reporting across systems
Identify, track, and mitigate risks and roadblocks that may impact implementation
Support teams in adopting new processes through documentation, training coordination, and on-the-ground enablement
Tailor support to different user groups and learning needs
Gather input from internal teams and consultants to refine processes and tools over time
Use feedback loops, adoption data, and lessons learned to drive iterative improvements

Requirements:

Proven track record in leading or supporting business process design and implementation across systems or tools
Experience in documenting standard operating procedures (SOPs), workflows, and process changes in a clear, accessible format
Demonstrated ability to implement basic controls within operational or system-based processes
Applying Lean Six Sigma methodologies to improve operational efficiency and reduce process waste
Strong background in collaborating cross-functionally with business, IT, and compliance teams to align on process requirements
Experience translating business needs into system-enabled processes or workflows
Ability to manage and coordinate updates across evolving systems, tools, or platforms
Experience working with external consultants or implementation partners on process-related initiatives
Ability to support user adoption through documentation, training, and enablement activities
Comfortable operating in environments with developing governance or limited formal controls
Proven ability to gather feedback and make iterative process improvements over time

What we offer:

Access to top jobs
Competitive compensation and benefits
Free online training
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Digital Transformation Process Manager