Digital Trading Operations Manager - Fraud and Payments

• Build and maintain senior partner relationships, working cross functionally across multiple teams and third-party suppliers. Lead the operational delivery agenda for your areas
• Manage and responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output
• Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth
• Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Leading on decision-making
• Identify and manage issues and incidents affecting daily trading through to resolution
• Provide senior management information, sharing key activities, issues, and trends. The insights are into key areas of the digital journey, from placing orders through to delivery to customers and online returns. We look at ways to continuously improve our customer offer
• You will be an escalation for the Operations team, identifying and fixing issues, resolving queries and providing advice
• You will be a key member of the Boots.com/Digital Leadership Team. Participating and contributing to the overall growth and success across the Boots.com team, you will be seen as a digital leader. This reputation will extend not just within Boots.com but also the wider company
• Management of our audit and controls processes for Fraud and Payments
• Support Projects and new programs as the business owner, providing SME knowledge and support during the project and post-delivery

• Experience in leading a team of people, coaching and supporting personal development is essential
• Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large datasets
• Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems
• Problem solving, an inquiring mind, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills
• You will require yourself to work and make decisions at pace. You will be working under pressure to tight deadlines. Meanwhile, you will initiate and respond positively to challenging ideas and pressures. This is necessary to meet the needs and demands that the online business requires
• You will need to be flexible and required to support out of hours escalations
• Knowledge of current Fraud industry trends is preferred but not essential
• Experience working with online Payments and knowledge of industry best practices

Knowledge of current Fraud industry trends is preferred but not essential

• Pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme