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In this role, you will partner closely with the factory business team to ensure all IT systems and capabilities operate efficiently and reliably in support of day‑to‑day manufacturing activities. You will monitor and coordinate with support organizations while working directly with business stakeholders to identify and implement digital and technology solutions that address operational challenges. This position plays a key part in enabling factory and supply‑chain processes by ensuring the right digital tools, data, and systems are in place. You will collaborate with business partners to understand their needs, define problems, and deliver meaningful, practical digital solutions that improve factory performance and overall operational effectiveness.
Job Responsibility:
Lead Operational integration for innovation and transformation based on business needs
Partner with operations site leaders and global DT teams to embed digital solutions into core processes, supporting productivity, quality, and safety objectives
Get knowledge of Carrier global solutions, including JDE ERP and supply chain solutions
Have knowledge of Industry innovated solutions
Build / Support business cases
Drive adoption, training, and cultural change to embed digital practices across the plant
Develop and empower SME’s for critical site applications
Manage Digital Programs and projects
Validate alignment with site objectives and global and CST DT priorities
Build a business case including benefits, costs, and resource requirements
Review with the governance board and global DT team for approval
Integrate the approved project into the site digital roadmap
Coordinate and execute the site’s digital macro plan and project portfolio
Ensure timely delivery and measurable impact
Monitor programs / projects financials
Maintain application portfolio with LeanIX tool
Assess system lifecycle and plan upgrades or replacements in alignment with global DT strategy
Manage the day-to-day DT operational responsibilities (sustaining) to ensure the factory operations
Oversee application support aligned with factory operations
Monitor third-party vendors SLAs to ensure systems & infrastructure reliability and escalate performance gaps
Monitor continuous improvement
Monitor Annual Physical Inventories DT Support activities
Knowledgeable in general IT infrastructure including Network, Active Directory, Sharepoint, Windows
Monitor Hardware & Infrastructure Activities
Oversee requirements gathering, installation, purchasing, preventive maintenance, and disposal of shopfloor and office equipment (PCs, printers, scanners, network devices)
Act as main point of contact for IT Severity 1 incidents providing local coordination and execution to ensure business continuity
Escalating a P1 Incident
Classify impact (local vs. global) and urgency
Engage IT site support
if unresolved, escalate to corporate IT or global DT operations
Document incident details, impact, and work with MIM team for actions for future reference
Monitor DT Financials and DT Reporting
Manage DT purchasing and renewals of site specific software
Bachelor’s Degree with 7+ years of IT experience in a factory/operations environment
High School Diploma/ GED with 10+ years of IT experience in a factory/operations environment
3+ years of experience managing IT projects that involve resources from different functional organizations
Nice to have:
Ability to influence people and motivate individuals to meet organizational objectives
Degree in Information Systems, Computer Science or related technology management
Real experience of working with global partners
Project management skills with tools like Asana and Passport methodology
Management of projects/requests portfolio with tools like JIRA
Knowledge of industry solutions (JDE, SAP ERP, MES, supplier portal, configuration, industrial connectivity & integration, AI)
Financials knowledge and skills (opex, capex, budget, forecasts)
Understanding of Scrum, Lean or Agile methodologies
Understanding of IT Service Management and ITIL standards with tools like ServiceNow
Strong leadership, communication, negotiation, and conflict management skills
Strong analytical skills: ability to perform complex system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution
Ability to communicate highly technical information in an understandable manner to non-technical audiences through writing and presentations
Experience dealing with competing priorities and juggling multiple projects in a fast-paced, ever-changing environment while meeting project objectives in a timely manner using standard project management methodologies (agility)
Highly self-motivated, driven work ethic, keen attention to detail, and customer service orientation
What we offer:
Health Care benefits: Medical, Dental, Vision
wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days
paid sick days, up to 5 days
paid personal leave, up to 5 days
paid holidays, up to 13 days
birth and adoption leave
parental leave
family and medical leave
bereavement leave
jury duty
military leave
purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment