Digital Support Specialist

• Provide first-level support for Salesforce inquiries, troubleshooting, and user assistance
• Assist with configuration updates, documentation, and training materials
• Support Hartmann mobile/web applications (CT App, internal tools, etc.) by coordinating updates, logging issues, and assisting with UAT testing
• Assist with uploading, updating, and maintaining web content using the corporate CMS
• Help ensure brand consistency, accuracy, and compliance on all published materials
• Publish and maintain scheduled content across social media platforms (as assigned)
• Assist Marketing with campaign-related tasks and analytics
• Serve as a point of contact for employee questions related to digital tools
• Help develop and maintain user guides, FAQs, and training documentation
• Support onboarding of new Salesforce and app users through guided setup
• Assist with generating weekly/monthly dashboards, basic reports, and usage metrics
• Maintain documentation of digital processes, system updates, and issue logs

• Bachelor’s degree in information technology, business administration, or related field
• 2 years’ experience in technical support, digital marketing, or system administration
• At least 1–2 years of hands-on experience with the Salesforce CRM platform
• Foundational knowledge of user management (profiles, roles, permissions), basic configuration, and data management
• Customer oriented with good communication skills
• Able to translate technical jargon into "user-friendly" language for training and documentation
• Proficient in Microsoft Office including experience creating basic reports and dashboards
• Detail-oriented with a focus on accuracy
• Effective problem-solver with demonstrated ability to make informed decisions

Familiarity with content management systems and/or social media is preferred