Digital Support Specialist Job at Buckman overview (Shanghai)

Digital Support Specialist

Buckman overview

Location:
China , Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Job Responsibilities | 工作职责 Collaborate with internal users and external partners to ensure the local implementation and execution of the company's global digital strategy. 与内部用户及外部合作伙伴协作，确保公司全球数字化战略在本地得到有效实施与执行。 Drive and coordinate the continuous improvement and optimization of company digital tools and solutions (e.g., Acumen, ACM, MCAi). 推动并协调公司数字化工具和解决方案（如Acumen, ACM, MCAi）的持续改进与优化。 Provide end-to-end support during digital deployments, including user training, daily Q&A, troubleshooting, and proactive communication to ensure a superior user experience. 在数字化部署期间提供全周期支持，包括用户培训、日常答疑、故障排查及主动沟通，以确保卓越的用户体验。 Work closely with the overseas Insight Lab to establish disciplined workflows, guaranteeing seamless and efficient support services for users in China. 与海外Insight Lab紧密合作，建立规范的工作流程，为中国用户提供无缝、高效的支持服务。 Proactively collect, analyze, and systematize user feedback; communicate insights effectively to the global team to drive continuous iteration of the digital ecosystem. 主动收集、分析并系统化用户反馈；将有效洞察传达至全球团队，推动数字化生态系统的持续迭代。 Utilize tools like Power BI for data analysis and visualization to support decision-making. Apply self-development skills (e.g., Python, SQL) to automate tasks and enhance local operational efficiency. 运用Power BI等工具进行数据分析与可视化，以支持业务决策；通过自主开发技能（如Python, SQL）实现任务自动化，提升本地运营效率。

Job Responsibility:

Collaborate with internal users and external partners to ensure the local implementation and execution of the company's global digital strategy
Drive and coordinate the continuous improvement and optimization of company digital tools and solutions (e.g., Acumen, ACM, MCAi)
Provide end-to-end support during digital deployments, including user training, daily Q&A, troubleshooting, and proactive communication to ensure a superior user experience
Work closely with the overseas Insight Lab to establish disciplined workflows, guaranteeing seamless and efficient support services for users in China
Proactively collect, analyze, and systematize user feedback
communicate insights effectively to the global team to drive continuous iteration of the digital ecosystem
Utilize tools like Power BI for data analysis and visualization to support decision-making
Apply self-development skills (e.g., Python, SQL) to automate tasks and enhance local operational efficiency

Requirements:

Bachelor's degree or above in Information Technology, Data Science, Chemical Engineering, or a related field
Proficient in data analysis tools (e.g., Power BI, Excel)
Foundational programming knowledge (e.g., Python, SQL) or relevant experience is highly preferred
Excellent communication and coordination skills, with a strong team spirit
Good command of English, both oral and written
Self-motivated, customer-centric, and passionate about problem-solving and learning new technologies

Nice to have:

Foundational programming knowledge (e.g., Python, SQL) or relevant experience is highly preferred

Additional Information:

Job Posted:
February 13, 2026

Work Type:

On-site work

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