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Robert Half Logo Robert Half · Customer Service

Digital Support Specialist

United States, Columbus · Job Posted April 10, 2026
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Job Description

Robert Half is looking to bring on contract Digital Support Specialists to support a premier financial partner, onsite in Columbus, OH. The Digital Support Specialist is an excellent opportunity for customer service professionals with a passion for finance. This exciting contract opportunity combines attention to detail with strong organization to bring customers their best experience.

Job Responsibility

  • Provide customer support self-service banking platforms, assisting customers with troubleshooting account issues and access
  • Provide support for general account and deposit inquiries
  • Provide a high level of customer support, asking proactive questions to determine additional and future needs
  • Adhere to all compliance, security, and operational standards to ensure no risk
  • Demonstrate company values and appropriate conduct in every customer interaction
  • Collaborate with internal partners and back-office teams to resolve escalated issues and ensure a positive customer experience

Requirements

  • High School Diploma or GED
  • Minimum of 1 year of customer service experience
  • Prior finance experience a bonus
  • Strong call center experience

Nice to have

Prior finance experience

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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