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Robert Half is looking to bring on contract Digital Support Specialists to support a premier financial partner, onsite in Columbus, OH. The Digital Support Specialist is an excellent opportunity for customer service professionals with a passion for finance. This exciting contract opportunity combines attention to detail with strong organization to bring customers their best experience.
Job Responsibility:
Provide customer support self-service banking platforms, assisting customers with troubleshooting account issues and access
Provide support for general account and deposit inquiries
Provide a high level of customer support, asking proactive questions to determine additional and future needs
Adhere to all compliance, security, and operational standards to ensure no risk
Demonstrate company values and appropriate conduct in every customer interaction
Collaborate with internal partners and back-office teams to resolve escalated issues and ensure a positive customer experience