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Parking Network B.V. Logo Parking Network B.V. · Customer Service

Digital Support Associate

Dominican Republic, Santo Domingo Employment contract · Job Posted June 09, 2026
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Job Description

FLASH seeks a Full-Time Digital Support Associate to enrich our Operations Team. You'll be responsible for ensuring accurate pricing of parking on our platform and fostering satisfaction among our parking operators. Our Digital Support team prioritizes precision, attention to detail, and effective communication while managing diverse projects and addressing inbound inquiries promptly. Being receptive to learning and implementing established procedures and adapting to new ones is essential for success, demanding a keen problem-solving mindset.

Job Responsibility

  • Enter and update parking location data according to the logic of the data management tool
  • Provide first-level contact to parking operator inquiries via email, phone & text
  • Properly escalate advanced cases to the next level of support within the team
  • Collaborate with internal teams on a variety of specialized and custom tasks
  • Complete ad hoc tasks to support the team

Requirements

  • Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets
  • Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center
  • Self-motivated with a proactive approach to learning and a drive to continuously enhance skills
  • Openness to feedback and a positive attitude towards correction
  • Ability to thrive under pressure in fast-paced, dynamic environments
  • Problem-solving mindset with a determination to overcome challenges and achieve success
  • Track record of meeting or surpassing goals and objectives
  • Ability to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team
  • Strong interpersonal skills and a client-focused approach and can de-escalate tense interactions and provide follow-up support
  • Comfortable supporting a geographically dispersed workforce through various communication channels (email, Slack, video chats, etc.)
  • Fluency in written and spoken English at 100%, demonstrating strong comprehension and composition skills
  • Availability to work 10 AM- 7 PM
  • Availability to work 5 days a week, Sunday-Thursday
  • Residence in the Dominican Republic with reliable transportation
  • Commitment to full-time employment without concurrent projects

What we offer

  • Hybrid at our new office at Metro Plaza
  • Supplemental Private Medical Insurance (HUMANO)
  • Gym subsidy
  • Meal subsidy
  • Competitive salary
  • Annual vacation bonus
  • Legal Dominican benefits
  • Annual base salary bonus
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