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Digital Solutions and Resources Officer

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Big Fat Smile Group LTD

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Location:
Australia , Wollongong

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

60000.00 - 80000.00 AUD / Year

Job Description:

The DSR Officer is a member of the Digital Solutions and Resources team and plays a key role in supporting all Big Fat Smile team members. This is a permanent, full-time role based at our Wollongong Head Office with travel to other business units required.

Job Responsibility:

  • provide Level 1 and Level 2 IT help desk support
  • resolve technical issues or escalate and document appropriately when required
  • Support staff in the use of ICT hardware, peripherals and software
  • monitoring and maintenance of Big Fat Smile's infrastructure and key systems & IT asset register
  • Administration of Microsoft 365, Extra Active Directory, Microsoft Teams, and SaaS-based applications
  • Perform onsite visits to our locations to install, maintain and troubleshoot IT Infrastructure
  • Uphold and strengthen Big Fat Smile's Cyber Security practices
  • work collaboratively with the DSR team

Requirements:

  • Proven experience delivering Level 1 & 2 Help Desk Support
  • A recognised tertiary qualification in Information Communications Technology
  • Strong knowledge of Windows 11, Microsoft 365, Teams and SharePoint
  • Excellent communication, problem-solving and multi-tasking skills
  • Understanding of cybersecurity frameworks (Essential Eight, NSSIT)
  • Cleared valid for paid work, Working with Children's Check (WWCC)
  • Current NSW Drivers Licence
What we offer:
  • You can save money with our Benefits platform, with meaningful discounts from over 500 retailers, including 25% off at the Iconic, 4% off every shop at Coles and Woolworths, 10% off hotels with Expedia and much, much more
  • You'll have the financial peace of mind with 60% discount on out-of-pocket fees for any of our early learning and care and out of school hours care services
  • You will feel supported by a Total Well-being Platform that gives you access to self-assessments, articles, toolkits, podcasts, perks and savings, and other resources

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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