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The DSR Officer is a member of the Digital Solutions and Resources team and plays a key role in supporting all Big Fat Smile team members. This is a permanent, full-time role based at our Wollongong Head Office with travel to other business units required.
Job Responsibility:
provide Level 1 and Level 2 IT help desk support
resolve technical issues or escalate and document appropriately when required
Support staff in the use of ICT hardware, peripherals and software
monitoring and maintenance of Big Fat Smile's infrastructure and key systems & IT asset register
Administration of Microsoft 365, Extra Active Directory, Microsoft Teams, and SaaS-based applications
Perform onsite visits to our locations to install, maintain and troubleshoot IT Infrastructure
Uphold and strengthen Big Fat Smile's Cyber Security practices
work collaboratively with the DSR team
Requirements:
Proven experience delivering Level 1 & 2 Help Desk Support
A recognised tertiary qualification in Information Communications Technology
Strong knowledge of Windows 11, Microsoft 365, Teams and SharePoint
Excellent communication, problem-solving and multi-tasking skills
Understanding of cybersecurity frameworks (Essential Eight, NSSIT)
Cleared valid for paid work, Working with Children's Check (WWCC)
Current NSW Drivers Licence
What we offer:
You can save money with our Benefits platform, with meaningful discounts from over 500 retailers, including 25% off at the Iconic, 4% off every shop at Coles and Woolworths, 10% off hotels with Expedia and much, much more
You'll have the financial peace of mind with 60% discount on out-of-pocket fees for any of our early learning and care and out of school hours care services
You will feel supported by a Total Well-being Platform that gives you access to self-assessments, articles, toolkits, podcasts, perks and savings, and other resources
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