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Digital Shopfloor Support Specialist

https://www.soprasteria.com Logo

Sopra Steria

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Location:
United States , Kinston

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction. You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

Job Responsibility:

  • Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
  • Deliver training sessions and onboard new users to tools and processes
  • Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
  • Manage incidents and service requests using the ITSM platform (ServiceNow)
  • Monitor application performance and ensure timely resolution of issues
  • Prepare regular status reports and maintain accurate project documentation
  • Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders

Requirements:

  • Proven experience supporting IT solutions and end users in a professional environment
  • Strong problem-solving skills, including root cause analysis
  • Experience writing technical documentation (e.g., BRD, functional specifications)
  • Ability to engage in technical discussions with end users and translate business needs into requirements
  • Good understanding of digital technologies and their application in the aerospace sector
  • Knowledge of aerospace composite manufacturing processes is an asset
  • Familiarity with aerospace regulations, standards, and best practices is a strong advantage
  • Experience working with aerospace industry clients is preferred
  • Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
  • English (required)
  • French (nice to have)

Nice to have:

  • French
  • Knowledge of aerospace composite manufacturing processes
  • Familiarity with aerospace regulations, standards, and best practices
  • Experience working with aerospace industry clients
What we offer:
  • Attractive salary
  • Annual performance bonus
  • Health, dental, and vision coverage
  • Life and long-term disability insurance
  • Optional add-ons: Accidental, Telemedicine, and Critical Illness coverage
  • 3 weeks of vacation
  • Sick leave and personal days
  • Monthly transportation allowance
  • Hybrid work environment
  • All the equipment you need to succeed
  • World-class training and development
  • Clear paths for career advancement
  • A caring, collaborative, and inclusive culture

Additional Information:

Job Posted:
May 20, 2026

Work Type:
Hybrid work
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