Digital Services Support Job at Office Angels (Edinburgh)

Tui Service Support Rep

We are seeking digital experienced and helpful individuals to join our diverse t...

Location

Spain , Cala Millor; Can Picafort

Salary:

21800.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
A quick learner, ready to master the technology and tools needed for the role
Embrace feedback and excel in managing online guest queries with efficiency and professionalism
Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
Proactively identify and resolve issues creatively before they escalate
Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
Communicate clearly and effectively, both face-to-face and online
Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
Hold a driving license and fully conversational in English
Additional languages would be a great asset

Job Responsibility

Create special moments for our guests through both digital and face-to-face interactions
Make them feel welcome and happy, building a strong connection with each one
Engage with guests from around the world to identify their needs and offer tailored recommendations
Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience
Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
Ensure guests receive appropriate care and help, including face-to-face interactions when needed
Collaborate with colleagues, teams, suppliers, and partners from all over the world
Respect and embrace our diverse TUI culture
Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service

What we offer

A job at TUI offers more than your basic salary
A company iPad & uniform are of course standard
Work week of 39 hours with minimum 1.5 days off
22 days of Holiday (on a full year) + two extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
Payment for all training days completed
Free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Access to charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

Intern Digital Service Operations

Join IKEA as an IT Intern in Digital Service Operations and help us support our ...

Location

Netherlands , Haarlem

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Following an IT-related study with a minimum level of MBO 3 and the internship is part of your educational program
Demonstrate ability to handle end-user requests
Excellent communication skills, both written and verbal (in Dutch and English)
Knowledge with electrical devices and computer hardware, including laptops, mobile devices, monitors, printers and peripherals
Any experience with ticketing system is a plus
Has the ability to deal with a wide variety of people with tact, courtesy and professionalism while often maintaining confidentiality
Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care

Job Responsibility

Handle end-user requests and provide technical support
Manage tickets and assist with problem resolution
Install and register new hardware, including laptops, mobile devices, monitors, printers, and peripherals
Collaborate with the Digital Service Operations team to ensure smooth operations
Maintain confidentiality and professionalism while dealing with a wide variety of people

What we offer

A monthly internship allowance of €340 gross (based on 38 hours)
A supportive environment where you can grow and make a difference
Informal, open work atmosphere
Fun, educational, and dynamic place to intern and develop yourself
Company car if needed

Fulltime

Digital Marketing Customer Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in French
Strong English skills
Knowledge of digital marketing concepts
Experience on paid campaign management is mandatory
Have a degree in Marketing or related field
Have experience in Digital Marketing
Have experience in a Contact Centre, Service program for any Advertising Tech company
Are fluent with any social media products usage and basic understanding of digital advertising
Have a strong customer service-oriented skill
Can work as a team member, as well as independently

Job Responsibility

Provide B2B support to our valued advertisers
Manage product troubleshooting and delivering exceptional customer support related to our advertising offerings
Proactively identify initiatives to enhance our services and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support for our advertising products, handling inquiries via email and chat channels
Take ownership of query resolution by collaborating with our internal Product Operations and Engineering teams to address all types of general, technical, or product-related questions
Enhance overall Customer Satisfaction metrics by ensuring high-quality service throughout the case journey, providing regular updates at every touchpoint
Maintain strict adherence to service levels across all channels to achieve Best in Class productivity and significantly reduce resolution times for our end customers
Collaborate with in-house technical specialists to educate advertisers on product features and common issues they may encounter

What we offer

Relocation Assistance with Accommodation
Meal vouchers
2 extra salaries
Private health insurance
Monthly Bonus

Fulltime

Crystal Ski Rep or Service Support Rep

Are you ready to embark on a journey in the world of hospitality, travel, touris...

Location

Various

Salary:

1280.00 EUR / Month

TUI

Expiration Date

Until further notice

Requirements

Valid EU passport
Fully conversational in English
Passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life
Digital know-how (Crystal Ski Rep)
Confidence using IT tools and systems, with strong proficiency in Excel (Crystal Ski Service Support Rep)
Ability to handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions
Enjoy driving overseas and confident to do so in snowy conditions (ideally)

Job Responsibility

Deliver exceptional service to guests from arrival until departure
Engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities (Crystal Ski Rep)
Handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally (Crystal Ski Service Support Rep)
Keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging
Ensure colleagues in our Contact Centre have all the latest information to support guests remotely

What we offer

Private Health Insurance with Allianz
Accommodation and bills included
Work permits, background and/or medical checks arranged and included
Return flights, company iPad and uniform included
Comprehensive onsite start of season training with accommodation and pay included
Access to free language lessons & the TUI Learning Hub
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

German-speaking B2B Customer Support Expert for Digital Campaigns

Step into the heart of Lisbon’s tech scene and support one of the world’s leadin...

Location

Portugal , Lisbon

Salary:

1100.00 EUR / Month

Blu Selection

Expiration Date

Until further notice

Requirements

Proven experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Previous exposure to a contact centre environment or an advertising tech support program
Understanding of the basics of digital advertising and confidence navigating social media products
Strong customer service skills and a proactive, solution-oriented attitude
Comfortable working independently and collaboratively
Speak German at native level (C2) and English at B2+

Job Responsibility

Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools
Managing end-to-end case handling, from initial investigation to final resolution
Troubleshooting technical, product, and operational issues with accuracy and ownership
Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
Upholding high service quality by keeping users informed and driving satisfaction at each touch point
Educating advertisers on product features, best practices, and common issue types

What we offer

200 EUR complexity bonus, paid over 11 months
Meal vouchers at 7.63 EUR per working day
Relocation package including accommodation and assistance with essential admin (NIF, SSN)
Supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
Training on tools, product features, and advertising workflows

Fulltime

TUI Service Support Rep

We are seeking digital experienced and helpful individuals like you to join our ...

Location

Spain , Cala Millor; Can Picafort

Salary:

21800.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
A quick learner, ready to master the technology and tools needed for the role
Embrace feedback and excel in managing online guest queries with efficiency and professionalism
Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
Proactively identify and resolve issues creatively before they escalate
Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
Communicate clearly and effectively, both face-to-face and online
Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
Hold a driving license and fully conversational in English
Additional languages would be a great asset

Job Responsibility

Create special moments for our guests through both digital and face-to-face interactions
Make them feel welcome and happy, building a strong connection with each one
Engage with guests from around the world to identify their needs and offer tailored recommendations
Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience
Stay flexible: Effectively manage changes and challenging scenarios
Provide crucial support for high-profile cases and hospitalizations
Ensure guests receive appropriate care and help, including face-to-face interactions when needed
Collaborate with colleagues, teams, suppliers, and partners from all over the world
Respect and embrace our diverse TUI culture
Monitor progress with service updates, as well as guest feedback

What we offer

A company iPad & uniform
Work week of 39 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off)
22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
Paid training days completed
Free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Involvement with charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Permanent or seasonal contracts

Fulltime

Tui Service Support Rep

TUI is seeking tourism professionals based in Türkiye to join their diverse team...

Location

Turkey , Antalya

Salary:

35520.00 TRY / Month

TUI

Expiration Date

Until further notice

Requirements

Dedicated to making our guests happy, going above and beyond to create unforgettable experiences
a quick learner, ready to master the technology and tools needed for the role
embrace feedback and excel in managing online guest queries with efficiency and professionalism
excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly
proactively identify and resolve issues creatively before they escalate
handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions
communicate clearly and effectively, both face-to-face and online
able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience
hold a driving license and fully conversational in English or German
additional languages would be a great asset.

Job Responsibility

Create special moments for our guests through both digital and face-to-face interactions
engage with guests from around the world to identify their needs and offer tailored recommendations
stay flexible: effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations
ensure guests receive appropriate care and help, including face-to-face interactions when needed
collaborate with colleagues, teams, suppliers, and partners from all over the world
respect and embrace our diverse TUI culture
monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.

What we offer

Meal allowance with Multinet card
1.5 days off/week
45 working hours/week
a company iPad and uniform
payment for all training days completed
free access to our TUI Learning Hub, TUI Skills Academy, and language lessons
involvement with charity and sustainability initiatives
complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub
growth opportunities tailored to unique skills and expertise.

Fulltime

Danish digital platform support agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Lisbon

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in Danish
Good English
Curious about the latest tech
Customer service experience is a bonus
Communication skills
Empathy

Job Responsibility

Assist customers using troubleshooting skills
Become a product expert
Help via email/chat and phone calls
Use positive energy
Specialize in a specific brand

What we offer

Meal vouchers
2 extra salaries
Private health insurance after 6 months
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities

Fulltime

Digital Services Support

Office Angels

Location:
United Kingdom , Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 22, 2025

Expiration:
June 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Tui Service Support Rep

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Digital Services Support

Office Angels

Location:United Kingdom , Edinburgh

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:October 22, 2025

Expiration:June 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Digital Services Support

Tui Service Support Rep

Intern Digital Service Operations

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Crystal Ski Rep or Service Support Rep

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TUI Service Support Rep

Tui Service Support Rep

Danish digital platform support agent

Location:
United Kingdom , Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
October 22, 2025

Expiration:
June 30, 2026