Digital Services Support Job at Office Angels (Edinburgh)

Digital Enterprise Sales Specialist, Unified Support Services

In Digital Enterprise Sales, we have set out with the purpose to empower our cus...

Location

Ireland , Dublin

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Fluency in Danish is required
Proven technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND technology-related sales or account management experience
Additional or Preferred Qualifications: Technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND technology-related sales or account management experience OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND technology-related sales or account management experience
Solution sales or consulting services sales experience

Job Responsibility

Engages in conversations with customers to introduce how Unified could enable digital transformation areas that is aligned with the customer's industry in collaboration with the Account Teams and Services
Collaborates with team members to discover new Unified opportunities
Drives incremental revenue growth through personal campaigns or internal sources
Identifies Unified opportunities to drive consumption and grow business with existing customers
Identifies customer business needs and technical readiness
Develops an understanding of external stakeholders' mapping
Implements strategies to help accelerate the closing of deals in collaboration with other team members
Collaborates with internal resources and leverages customer insights or industry knowledge
Reviews feedback report and coaches others on ensuring customer satisfaction
Engages with internal and external stakeholders on business planning

Fulltime

Digital Support Associate

FLASH seeks a Full-Time Digital Support Associate to enrich our Operations Team....

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Parking Network B.V.

Expiration Date

June 26, 2026

Requirements

Proficiency in Microsoft Word, Excel, and Google Suite apps like Docs and Sheets
Recent (within the past 4 years) experience in a role primarily involving online collaboration, such as in a high-volume call or email support center
Self-motivated with a proactive approach to learning and a drive to continuously enhance skills
Openness to feedback and a positive attitude towards correction
Ability to thrive under pressure in fast-paced, dynamic environments
Problem-solving mindset with a determination to overcome challenges and achieve success
Track record of meeting or surpassing goals and objectives
Ability to assume positive intentions from colleagues and leaders, fostering effective communication and collaboration within the team
Strong interpersonal skills and a client-focused approach and can de-escalate tense interactions and provide follow-up support
Comfortable supporting a geographically dispersed workforce through various communication channels (email, Slack, video chats, etc.)

Job Responsibility

Enter and update parking location data according to the logic of the data management tool
Provide first-level contact to parking operator inquiries via email, phone & text
Properly escalate advanced cases to the next level of support within the team
Collaborate with internal teams on a variety of specialized and custom tasks
Complete ad hoc tasks to support the team

What we offer

Hybrid at our new office at Metro Plaza
Supplemental Private Medical Insurance (HUMANO)
Gym subsidy
Meal subsidy
Competitive salary
Annual vacation bonus
Legal Dominican benefits
Annual base salary bonus

Fulltime

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Building Services Digital Integration Supervisor - Environmental

The Building Services Digital Integration Supervisor - Environmental will be sup...

Location

United Kingdom , Central London

Salary:

21.42 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Knowledge of building maintenance, including Building Services FM
BMS/EMS system training or manufacturer-specific certification
NVQ3 level or equivalent in a relevant technical discipline e.g. HVAC or Electrical
IOSH Managing Safely or equivalent
Excellent organisational and communication skills both oral and written, including an ability to write technical and non-technical papers including survey reports as required
Excellent computer skills using Microsoft Office and particularly Microsoft Excel
Desirable - HNC/HND or Foundation Degree in Building Services Engineering, Energy Management, Environmental Engineering, or Facilities Management
Desirable - NEBOSH
Desirable - Experience working in higher education, healthcare, or heritage estates

Job Responsibility

Oversee integration monitoring of HVAC, lighting, EMS, and environmental systems into a central hub
Provide guidance on systems deliver energy efficiency and occupant comfort
Audit systems to meet sustainability standards and comply with regulations
Use real-time data to generate insights and reports on system performance
Collaborate with operational teams to drive continuous improvement
Support maintenance, fault-finding, and lifecycle audits
Promote best practices across teams and contractors
Provide guidance environmental systems comply with legal and policy standards
Provide guidance on completion of all mandated Health & Safety training, including eLearning modules, within required timeframes to maintain compliance with statutory and organisational standards
Supervise the integration and optimisation of HVAC, lighting controls, environmental monitoring systems, and EMS into the central operational HUB, ensuring all systems are energy-efficient and provide optimal comfort for building occupants and report on findings

What we offer

Immediate start available
6 months duration initially

Fulltime

Senior Digital Support Engineer

Are you a tech savvy problem solver who loves helping people, thrives in a fast ...

Location

Australia , Welshpool

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Must be an Australian Citizen
Bachelor’s degree in IT, Computer Science, or equivalent experience
3+ years’ experience in IT support or service desk environments
Strong troubleshooting skills across Windows, macOS, and mobile platforms
Experience with Microsoft 365 administration
Excellent communication, analytical and problem‑solving abilities
Familiarity with ITSM tools such as ServiceNow or Jira
Ability to work onsite 5 days per week and participate in rostered phone coverage

Job Responsibility

Provide high-quality first‑level support via phone, email, ticketing systems and in-person requests
Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools
Act as a Level 2 escalation point for more complex technical issues
Administer, configure and support end-user devices including Windows, macOS, Apple and Android
Support enterprise applications such as Microsoft 365, Teams and SharePoint
Assist with employee onboarding/offboarding, including device provisioning
Contribute to process improvement, automation ideas, and knowledge base documentation
Deliver exceptional customer service to ensure a positive user experience

What we offer

Growth – Career development and internal mobility opportunities across our diverse business
Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa
Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options
Culture – A workplace that values diversity, inclusion and celebrates excellence

Fulltime

Support Services Coordinator

We are seeking a Support Services Coordinator who shares our values and is passi...

Location

United Kingdom , Llandyrnog

Salary:

31431.00 - 34097.00 GBP / Year

Young Foundations Ltd

Expiration Date

Until further notice

Requirements

Highly organised, proactive and committed to doing things well
A strong communicator with excellent attention to detail
Confident using Microsoft Office and digital systems
Comfortable managing multiple priorities in a supportive, busy environment
Holds GCSE English and Maths (or equivalent)
Full UK driving licence and access to own vehicle
Experience in Marketing, Learning & Development or health and social care is desirable

Job Responsibility

Help share our story and values through social media, website content and internal communications
Support recruitment marketing to help attract the right people who align with our values
Coordinate training and learning activity, supporting the development of our people
Maintain training records and support online learning systems
Provide high‑quality administrative and coordination support across Support Services
Build positive, professional relationships with colleagues and external partners

What we offer

A rewarding role where your work has real impact
Internal development opportunities
Cycle to Work scheme
Retail savings through the Blue Light Card Scheme
Enhanced annual leave
Enhanced maternity, paternity and shared parental leave
Wellbeing support through our Employee Assistance Programme
Free eye care vouchers

Fulltime

Operations Support Services Manager

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Seattle; Everett; Auburn; Renton

Salary:

190400.00 - 257600.00 USD / Year

Boeing

Expiration Date

Until further notice

Requirements

Bachelors degree or equivalent experience
10+ years of experience with facility maintenance management and execution
5+ years of experience leading or managing a team in a multi-skill discipline
Experience working with multiple functional organizations from multiple sites
Strong leadership, partnering, and organizational change skills
Program and Project management best practices and operational discipline
Able to work a variable shift
Valid driver’s license

Job Responsibility

Lead and integrate multi-discipline support services (fleet, procurement, mail, radio, parts, investment recovery, workforce development) into a standardized operating model with clear Service-Level Agreements (SLAs)
Implement continuous improvement (Lean/Six Sigma) to reduce cycle time, lower cost-to-serve and improve service reliability and first-time accuracy
Build performance metrics and dashboards (on-time delivery, parts fill rate, fleet availability, cost recovery, procurement cycle time, training completion) and translate data into prioritized actions
Optimize inventory/parts strategies, disposal/reclamation programs, procurement practices, and fleet lifecycle management to balance availability, cost and obsolescence risk
Oversee mail/campus distribution operations ensuring security, compliance, and efficient routing
Design workforce development programs (skill frameworks, training, apprenticeships and career paths) to sustain trade and support roles
Partner with labor/union stakeholders, HR, finance and operations to align staffing, collective bargaining considerations and budgets
Manage budgets, vendor contracts and service providers
identify automation and digital opportunities to scale services
Act as primary business partner to operations and senior leadership (embed with teams to coach, influence and ensure accountable service delivery)

What we offer

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work
generous company match to your 401(k)
industry-leading tuition assistance program
fertility, adoption, and surrogacy benefits
up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

Digital Services Assistant

The Digital Services Team are responsible for leading a wide range of operationa...

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Able to build relationships quickly within the Digital Services team and externally with all the key teams who we support and are a team player, finishing the day as one team rather than an individual
Have an inquiring mind, be curious on the 'why' to understand cause/effect of processes, be pragmatic and take ownership for their work
Grow knowledge quickly, be open with their development & skill level, learn from mistakes and apply training
Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting
Can deal with conflicting priorities especially with working across multiple teams and ensure relevant tasks are completed to time and accuracy expectation
Able to switch between activities effectively keeping logical track of where you are and able to pivot to something else when required
This role suits a highly organised individual who can use experience & guidance from their line manager to prioritise value adding tasks & support customer
Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements
Must be confident in using the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working
Being optimisation led, understanding SEO and being a champion for customer are preferable but will be taught (where required)

Job Responsibility

Chance to become an expert in our Digital systems which launches and maintains our products and promotions online
Accurately document, track, set up, test and publish promotions or products required to the appropriate timings & standards, having completed self & colleague checks to ensure this
Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed, that there are no technical nuances and work commercially correct especially when on multiple deals, through to liaising with our suppliers to obtain the correct copy, product attributes & imagery then accurately implementing this on site, optimised to show to the customer and colleagues in the best possible & clear way
Products will then need optimising post launch using data to drive the right points of intervention to improve customer engagement & visibility
You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Service Management Analyst, Digital Support

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Administrative Centre

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You have a bachelor’s degree in computer science or related field
You have 3+ years’ experience navigating operational procedures within a structured Service Management environment
You have proven experience working within Level 1 through 3 customer support models
You have strong familiarity with ITIL frameworks, ISO standards, and ServiceNow
You have advanced problem-solving and analytical capabilities to diagnose complex technical issues
You have excellent English interpersonal skills, with the ability to communicate technical concepts clearly to diverse global teams and customers
You have project management and change management skills

Job Responsibility

Serve as the first point of contact for all digital service requests via phone, email, and Salesforce Case Management
Troubleshoot and resolve technical issues efficiently to ensure prompt service restoration and minimal downtime
Log, track, and thoroughly document all user interactions and resolutions within Salesforce to maintain data integrity
Evaluate and route complex issues exceeding Level 1 or 2 capabilities to the appropriate specialized technical teams
Execute core administrative tasks, including password resets and user provisioning, within the Access Request Management System (ARMS)
Maintain transparent, consistent updates for customers regarding the status and progress of their support requests
Identify recurring trends and perform root cause analysis to implement long-term fixes and prevent future incidents
Deliver high-quality customer service, ensuring user satisfaction through professional and empathetic problem-solving
Contribute to knowledge-sharing sessions and actively update the Knowledge Base with new solutions, procedures, and technical documentation

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

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Digital Services Support

Job Description

Job Responsibility

Requirements

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