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Digital Services - AVP

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Barclays

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Location:
United Kingdom , Glasgow

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Digital Services AVP is a leader within the DS&I organisation, responsible for supporting the execution, coordination, and uplift of the bank’s digital service capabilities. Operating from the Glasgow Centre of Excellence, the AVP plays a critical delivery role across governance, performance, analytics, design, communications, digital literacy, and implementation. This role ensures that Digital Services run smoothly day‑to‑day — maintaining frameworks, supporting governance cycles, enabling colleagues through training and UX support, and consolidating operational insight. Purpose of the role: To enable data-driven strategic and operational decision making through extracting actionable insights from large datasets, performing statistical and advanced analytics to uncover trends and patterns, and presenting findings through clear visualisations and reports.

Job Responsibility:

  • Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification, documenting data sources, methodologies, and quality findings with recommendations for improvement
  • Designing and building data pipelines to automate data movement and processing
  • Apply advanced analytical techniques to large datasets to uncover trends and correlations, develop validated logical data models, and translate insights into actionable business recommendations that drive operational and process improvements, leveraging machine learning/AI
  • Through data-driven analysis, translate analytical findings into actionable business recommendations, identifying opportunities for operational and process improvements
  • Design and create interactive dashboards and visual reports using applicable tools and automate reporting processes for regular and ad-hoc stakeholder needs
  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness
  • Collaborate closely with other functions/ business divisions
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function
  • Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
  • Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
  • Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments
  • Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes
  • Consult on complex issues
  • providing advice to People Leaders to support the resolution of escalated issues
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
  • Take ownership for managing risk and strengthening controls in relation to the work done
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively
  • Communicate complex information
  • Influence or convince stakeholders to achieve outcomes

Requirements:

  • Comfortable working with dashboards, KPIs and MI to identify trends and issues
  • Ability to work across digital platforms and tools used within DS&I
  • Works effectively across UX, Product, Service Delivery, Learning and broader Compliance teams
  • Communicates clearly and confidently with technical and non‑technical colleagues
  • Identifies opportunities for simplification, standardisation, and efficiency
  • Able to support process redesign or improvement initiatives
  • Understands user needs and ensures services, communications or training reflect those needs
  • May be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills
What we offer:
  • Hybrid working
  • Structured approach to hybrid working with fixed, ‘anchor’, days onsite
  • Supportive and inclusive culture and environment
  • Commitment to providing a supportive and inclusive culture and environment
  • Opportunity to explore flexible working arrangements
  • Chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business
  • Encouragement to embrace mobility, exploring every part of our operations as you build your career

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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